Ulta Beauty — Attraction in Grand Prairie

If it is your policy to not test out the nail polish, there are easier and nicer ways to communicate that to the customer. I have done alot of business here but admittedly haven't bought much nail polish so just thought generally like with makeup sometimes they require a test. I was planning on doing a home pedicure and thought just like when you go to a salon you test out the color before you get your pedicure or manicure no problem. I currently have a gel manicure so I couldn't test it on my fingers, I'm 7 months pregnant so I sat down in the aisle and tried some on my toes honestly trying to be mindful of the time I was taking and the product even without knowing any policy. I could feel that I was being scrutinized but no associate spoke to me for the entire time I was there except for what I will mention later. And truth be told I just tried to dismiss the thought that I was being stared at or judged, especially if it seemed like the scrutiny was coming from the people that worked there worse than the other patrons. I was seriously deliberating on the color and part of the reason for the trying on and deliberating was because I haven't always had the easiest time returning or exchanging items at Ulta. Instead of them kindly approaching me and communicating that they don't allow testing of nail polish, from behind me I hear a young female employee with a demeaning tone say, "Are you planning on making a purchase?" Not a "Hi, how are you, can I help you? Unfortunately we do not allow testing of the nail polish but if you need to exchange or return them it's fairly easy." I asked about it at checkout and that could have been a simple, respectful conversation. But what do I know, I'm just garbage from a previous generation not worthy of any kindness, respect, or customer...

(This review is for Ulta in Grand Prairie TX)

This is one of the Ulta store location that I would stay away from, after coming here twice with similar unpleasant experiences. The cashiers here are rude, and does not even know how to do returns. I can definitely see them wanting to learn how to treat their guests well, but the whole upselling strategy still ongoing.

After spending 1.5 hour in the store standing and listening to the skin advisor telling me this and that, that I did not really want to listen too much. I was going to purchase the skin product along with the last hair mask they had at the store.

It is when I was at the checkout that I encountered another problem with the cashier named Beyonce.She grabbed the basket I had and was going to scan EVERYTHING in there, when I was really just wanting to check the price, which I am glad I did that there!

The cleanser was suppose to be $15, which I would have purchased turned out to be $20 (suspected scam)

I was going to purchase two items that would be $15 to be able to use their $3 off $15 coupon. The purchase would have been $18+, but the cashier named Beyonce would not allow me to use it- so I ended up only getting the hair mask ($10).

Beyonce got upset because I was not going to buy the cleanser because it was higher than what I saw- and that I had to take another item out because she would not let me use the coupon.

Beyonce did not thank me for coming or for the purchase. It does not matter if I buy 1 item or all 3+, it is a common courtesy and professionalism to thank a guest for purchasing- or even for coming up to the store.

I have had much better experience at other Ulta locations and will be going there, should I need any more...

Booked a clipper cut Salon Service with Alina Y for my wife on June 5th at 5:30pm. When we walked in the door there were about 3-4 employees standing at the register talking. They looked at us like we weren't supposed to be there and to add did not greet when we walked in. Once we got to the salon area, Alina asked what service did we book. I told her that we had a scheduled appointment for a clipper cut. She asked if the services was for myself, and I told her no, my wife. She looks at my wife and starts to asks questions about what she was wanting. Not to mention, this was just a basic shape and clipper cut. I could tell by the look on her face and the lack of confidence that we were not going to proceed with her services. Once she verbally stated, "I do not do clipper cuts often." I stopped her immediately and told her, "If you do not feel confident in doing the cut we will not be moving forward with your services." She said, "yea, no. I'm sorry." So thank you for wasting my gas, time, and energy for literally nothing!

Advice to people with curl patterns, 4a, 4b, 4c: If you are looking to get a clipper cut, don't expect to get serviced here unless you know that the stylist is experienced.

Message to Ulta: Please make sure your stylist have correct services that they are trained and specialized in for online bookings, verify your stylists are experience in what is being promoted for your salon services, consider hiring diverse stylists that can service people with any hair type, properly train your employees on customer service and greeting when guest walk...