Warehouse One Antiques & Collectibles — Attraction in Grand Rapids

I have been coming here for years and buying so many things over the years and this was the first time I had a bad experience with this place.

First off, as I was coming in, I had my tote bag so I wouldn’t have to use plastic bags when I purchase clothes or antiques. I actually went with it inside not thinking it would be a problem and they saw that I had my tote bag. As I was walking through and past the cashier and the manager, the manager was very rude and was like you can’t bring bags inside there is a sign. I honestly didn’t see the sign and that’s on me I can take accountability but what I didn’t appreciate was the demeanor in which it was said. I obviously did not want to argue and I did what they told me and put my bag in the front.

After that, I saw this cute white blazer but there were a few problems with it. There was a big tear on the inside and there were dried blood stains all over the white blazer. I requested to the manager if he could lower the price because although it was in not good condition, I could clean it up. It was originally sold for 35$ but he took it down to 20$.

After that, I was content because atleast I didn’t have to spend almost 40$ on a blazer that had blood stains and was ripped on the inside. I later went upstairs and saw a better blazer that best fit my body. My friend and I went up to the front and told the cashier that I would actually be getting this 55$ handmade blazer instead of the other one covered in blood and rips. The manager asked us why we wanted to give up the 20$ blazer and I said that I had changed my mind and that I was actually going to spend 40$ more in store than I previously anticipated. The way the manager shook his head in disappointment and was being very rude. I’m thinking to myself, omg what is this guys deal? I literally am purchasing more from the store than initially expected. It’s not my fault and not my problem that you can’t keep your items in check for good condition. You do not have to take that out on the customers.

Because of that, I decided to go back and just tell them how I felt so that this issue can be resolved. My friend had spoken to them and told them that what they did was rude and their demeanor was just not in good faith at all. Look I get it, sometimes days are long and employees have to deal with rude customers all the time. I used to work in retail myself. But I was never once rude to any customers just because they had a disagreeing with me. It’s just straight up rude like initially you saw I had the tote bag and after you want to be disrespectful and say “oh yeah we don’t allow bags here” after you saw I had one.

Secondly, people change their minds about certain things and I made that clear that the blazer just fit me better and that I was no longer going to be getting the 20$ one. I even spent 40 more! I just want the store to know that although I love shopping there, maybe next time have your own employees check to see if the item you are selling is 1) not overpriced for what it is and 2) in good condition. What store sells white blazers with blood stains and big rips on them and thinks it’s a good idea to sell it for almost 40$? Simply rude and disrespectful experience and I’ve been going to shop there for years and never had this type...

I have been going to this antique store for around 1-2 years. It's huge and has such a great diversity of items. I live nearby so I've visited often and have bought a bunch of trinkets and clothes over this time. Unfortunately, I know I won't be visiting again since the shopkeepers had to accuse me of something I never did. If you've never had the cops called on you at a store for "suspicious behavior", then I can tell you it's very uncomfortable and embarrassing.

Just to give a bit of context, I had been going to the store everyday for the past two days. My graduation is coming up and I was looking for accessories to wear (to go with a dress I had even bought here a while back...yikes). I can be pretty picky and I was looking for something specific so I was trying to go through all the earrings. Also, like I said there is a lot of stuff here so one can get distracted easily. At the very least, I can see how this could come across as a bit /weird/, but if there was concern, I wish the shopkeepers could have taken a more mature approach and spoken to me directly.

Luckily, the police officers who showed up weren't hostile or aggressive. When they found that I didn't have anything on me, I thought I would at least get some sort of apology. Actually, the shopkeepers told me they don't want me coming back again. I come here often with my mom also (who would never steal and has a much better heart than any of the individuals working here), and they had the nerve to tell me she shouldn't come back either. Honestly, if you had gotten on your knees to beg for my forgiveness I would still have felt too uncomfortable to come back.

When I let the storekeepers know that I felt how they handled things was very disrespectful, there was no type of guilt and instead one said she believed this was the only way they could do things. I'll disagree. They also said there had been complaints about us in the past? When I asked for an example, she would not provide one. If they even do exist, hopefully these people would feel embarrassed to realize they accused innocent people. I hope the shopkeepers feel embarrassed to know they did the same thing.

Sorry for the essay, but I felt the need to type this since I was so bothered by it. If the owners of this place see this message, please have the decency to not try to defend yourself and insult me more. Please ignore this if you want. If you don't feel any shame in the decision you made, then you're free to feel that way. Just know that it reflects on you as a person.

Anyway. Great stuff. Just want to let others know in advance that only /certain types/ of customers are...

Mean employees, they don’t want your money. Save your time and your sanity. They will call the cops on you, yell at you, and belittle you for doing normal things that customers do. I had an elderly man yell at me today for grabbing a garment, and I had moved it LESS THAN A FOOT from where it was originally hung. I had looked at it, realized I did not want it, and hung it back onto the rack that I had assumed I had grabbed it from. I try to be the easiest and cleanest customer possible, and had put the garment next to similar garments in the same room, less than a foot away. After I had progressed through the store w/o any employee help or intervention, I was ready to leave. Then a man with a goatee asked me if I was going to “put that shirt back” in an accusatory way. I had asked for clarification, and I had actually asked him to please show me my mistake, assuming it was so significant that this man had to take time out of his day to publicly shame me. He had shown myself and my friend the 1 FOOT GAP between where it was originally hung vs where I had hung it back up. He created a huge scene, making it seem like I was deliberately trying to sabotage the store. I have worked in customer service and retail for YEARS and would never intentionally put something where it wasn’t supposed to. If I had done anything, it was not intentional, but this place will profile you and belittle you to their benefit. I am truly sorry if a garment was accidentally placed on the rack DIRECTLY NEXT TO THE OTHER SWEATSHIRTS IN THAT SECTION. I’m not upset with being corrected, but I am upset with the fact that he was waiting for me to leave, and then created a huge scene in front of multiple other workers and customers. Please stop belittling, profiling, and discriminating against people trying to do business with you. Based on other reviews, this is seems to be the standard...