Device Pitstop Grand Rapids — Attraction in Grandville

I went there to replaced screen. I noticed it was glitch on the edge of screen so I went back next day, they replaced my screen again Still glitching so went back there again but I was told there was nothing they can do so I need to talk to manager and when to come back. Ok I went back the day I was told to come back to talk to manager but manager wasn't there... I went back there at LEAST 5 times. Finally I got to talk to manager and she was really nice, replaced my screen for 3 times but still not working right so I went there again for i don't know how many times. Every time They replaced my screen it got worse and worst so I asked one of gentleman to refound my money Because I really got tired go back there and my phone got worse every time they replaced. The gentleman told me they need to replace my old screen which my cracked one to get my money back thats the only option so I told him thats ok with me ( I rather have cracked screen than not working phone) ok, I went there to pick up my phone and when I looked at it I was like ????????? Because what they replaced was lot worst than my original screen so I asked this gentleman "this is not my old screen , I thought you said you gonna replace MY old screen??" And his response was " your old screen got thrown away theres noway we can replace woth your old one this is the best screen we have" seriously??? I should never bring in a...

I wish it was possible to give a 0 rating, because I would. I also wish I had read the reviews before I had given them my business. I had a screen replaced on my phone June 20th. They talked me into the tempered glass for an extra $15. I thought it would be beneficial to my phone. I had a few minor issues for the next few weeks, but nothing too crazy. I figured technology isn't perfect. This week my phone really started to have issues with jumping screens and not acting right. I brought it in and got the cold shoulder. With out even bothering to look at my phone Brandon told me I needed another new screen. He said, "this happens all the time." Not what I wanted to hear. He made no attempt to help me. I waited until the next day and met the owner, Laura. She was an even bigger disappointment. No help whatsoever. There is no way I will pay another $80 to them or any amount ever. She didn't even try to keep a customer, and won't. I then went to Verizon where they told me the problem was the faulty installation of my tempered glass. He took it off for free and my phone is fine. DO NOT WASTE YOUR $ HERE! People, read the reviews. Many are terrible and the owner doesn't respond. These people need lessons in repairs as well as customer service. Totally disappointed!! A friend recommended U Break it, I Fix it. It is in Wyoming. If I have a need again I will go there....

If I could give 0 stars I would. Avoid this place. I repeat do not ever bring your merchandise here if you value your phone. I brought my iPhone XS Max, which was only a month old, here at the end of June. The glass over the camera was broken. They said they’d order the part. They never called when in came in so I stopped in over the weekend of the 4th of July. The manger was gone, but a younger guy helped me. He said the part was in and it would take him one hour to replace. So I left... came back to find out that they ordered the wrong part. OK no big deal right? WRONG!!! He took the glass off my camera and broke it worse. When he realized it was the wrong part he the GLUED the broken glass back on. Leaving a HUGE fricken finger print on my camera!!! Told me he would order me the correct part and handed me back my phone. It was a mess!! To say I was upset is an understatement. To make a long story short... I gave them a chance to call me back and fix things but never got that call. This place is the absolute worse. I paid a professional to fix what they screwed up. My camera now has a white spot next to the lenses where this kid uses a hot glue gun to replace my broken glass. DO NOT EVER GO HERE. I have contacted a lawyer and will be seeking damages on my $1000 phone. Thank goodness I took before and...