The Salvation Army Kroc Community Center — Attraction in Green Bay

I would like to state that I've been coming to the Kroc for quite awhile now and during my past visits I have never experienced an issue nor encountered such horrible staff members. However, today during open gym hours my family and I came to play volleyball and upon arrival the net was already down on court A as we were told it was broken and could not be put up. With that being said we played on court A from 2:00-4:00. Later on we were told that court A would be assigned to full court basketball, and court B would now be open gym. At the moment there was only a few basketball players and I did not see anyone else playing any other sports so we had asked if we could stay on court A as it would be more convenient for us and the basketball players since the net could not go up. However, we were kicked off without an explanation and forced to stop our game mid-way. During that time a staff member named Lexi began to shout and scream at us with a rude demeanor. She stated that volleyball was an “organized sport”, which was false as it was open gym hours on the schedule. From past experiences every time that I've gone to the Kroc the open gym rules have always been majority rules, my group had more than 25+ people which out numbered any other parties there. Not to mention we also had plenty of others that weren't apart of our group that also wanted to join in. I also mentioned that there was not a lot of people for basketball, but those who were there for basketball already had an assigned court. We asked if we could have the net put down on court B if it was such a huge deal and we were ignored. When we got off the court and were packing up to leave they essentially opened both courts just for basketball which defeats the purpose of open gym. I strongly advise the Kroc to make a more detailed and defined outline for the open gym policy. We were also told we have “no rights” and there's to be no negotiation whatsoever. As a group that had to pay money and have memberships to be there we expect to get treated better than this. I hope that these staff members don't treat others this way. Adding on, today was my birthday and my vibe was definitely killed from this awful experience. I'd like a refund for not being able to use my day pass for open gym as clearly it was not open gym. I tried to get a corporate number but I was told they...

So I talked with the aquatics manager Steve whom I tried to explain a very complex situation too. Steve was not in the mood to listen to the details of what I was telling him. He told me he would refer me to the operations manager, as I asked another question he abruptly hung the phone up on me. Not too great of an experience with the staff at the Kroc Center. I tried to call him back but he wasn't taking my call. Since he was the one who moved the swim lessons to begin with without any notifying anyone he should have been able to reverse his move. They did reimburse me my money but due to this experience and others I cannot in good conscience continue to be around that sort of company. It's a good thing that we have other options for our youth. Additionally there is a significant amount of bullying that does occur and nothing is done about that either. Perhaps the people that are doing it should have a brief ban but again that's not what the Kroc Center is about it's not about teaching anyone any lesson or...

Everything was great except for the discouraging staff member Lexi with blonde hair and glasses. She was very rude upon open gym. We had 20 plus people, 75% of us day passes. Most of us were planning to create memberships there until she rudely told us that there’s no negotiations and that if someone wanted to throw a football, that would be more important than 20 plus people playing vball. The net was broken and would not go back up anyways. All the times I’ve been there they would never put down the net down even if there was 5 people playing full court basketball on the open gym side. Felt very discriminated and belittled by this staff member. She was yelling at the top of her lungs telling us to “ GET OFF”. We got off in less than 30 seconds and she continued to yell at us. Someone said “yes thank you” loud enough for her to hear and she decided to confront them for being “rude”. I hope she does not do this to other people who bring their friends and families to have...