Aquatics Unlimited — Attraction in Greenfield

⚠️Avoid⚠️

I visited this store last week. I drove from Madison to visit this store specifically, and I was extremely disappointed in what I found when I arrived.

Despite having a large selection of merchandise, and plentiful staff, this store was VERY FAR from ideal. Debris in many places all over the floor, and there was a fairly unpleasant odor lingering about. While I was browsing I spotted over 9 dead fish within tanks still hosting livestock. Keep in mind, I wasn’t halfway around when I stopped counting. Quite a few of the tanks hosting livestock could have been much cleaner. A couple were so filthy they were hard to see through one wall of glass let alone through two.

Next, When I asked the gentleman at the counter for help selecting a fish that was within my price range and the variant I was after, I was told the name of what to look for. That was it!!!! This man wasn’t going to accompany me to the tank and get the fish out to be purchased, instead I wandered around in hopes of finding some appropriate help and found two very busy staff members that clearly didn’t have the time to assist me while the other three employees sat at the counter twiddling their thumbs. Too bad they weren’t cleaning tanks or the floor……. At least you could say you were trying.

As someone who hoped for so much more from this store, I urge those seeking an amazing fish supply store to avoid this merchant at all costs. When I left, I was glad I didn’t purchase any fish from here. They would likely be in poor health with this low level of care. It’s very unprofessional and irresponsible to care for any living thing this way. So I will not return, nor will I recommend this business to others.

There is a store just up the road from this location (not associated) that was quite the opposite and I left a happy customer.

Edit: Tues 5/6

I received a response that felt insincere in regards to my review. So I say to that response , Let’s hope that you improve your store in every area possible. Especially with your lazy, careless staff and or lazy, careless management team. May you learn and move...

Update all our 19 fish are still doing great thanks for your help, knowledge n support. We've had the fish in the two 10 gallon tanks since 9/14/23 and the fish in the 20 gallon tank since 9/28/23

Today I added 11 more fish. I found out that four were fighters so I moved them from the 20 to a 10 gallon, then I put the four other fish I originally split between the two ten gallon together. Then I put the new 11 in the 20 gallon. Due to all their help and knowledge all looks well so far.

On Sept 14 I bought 8 fish and they're still doing great. The gentleman I was working with was great. I believe his name was Brian. Very knowledgeable and patient. I've suffered a few head injuries in the last year so my memory and coordination is really bad and he stayed professional the whole time. Thank you. I'll be back soon to get more fish.

This is my favorite place to get fish. However I wish parents would watch their kids. Why let them run around, being loud and sticking their hands in the tanks and you the fish. Do the parents not realize that can kill them. O and I saw some crazy women buying cat fish from here and bragging how she was just buying them to eat them. Why not get them from a place that actually sells them to eat. (I haven't been there in about two years however these were the things I saw the last time. I'll be going back cause the service is great as well as prices, great professional and knowledgeable staff. Store is cleaned and organized. I got my tanks...

I used to really love going to this place because they have a great selection and the fish were always well cared for. They have always charged more for their fish, but I never minded because I knew the money enabled them to have that high standard of care. Recently though, I visited the store and saw disappointing living conditions for some of the fish. The koi pond at the front of the store was heavily overstocked, and people had been throwing coins in it which were not taken out. There was an absolutely massive (like 2 feet long) arowana in maybe a 30 gallon tank where it couldn't even turn around. The tanks where the monster fish were kept were all too small, but this one was just ridiculous. There's also a little shelf of tanks that look to be 2.5 gallons each. In one, I saw a fully grown jack Dempsey cichlid, another held a young black ghost knife fish, and another held a dead green spotted puffer that had been decomposing there so long it had white fungus growing on it. In the cichlid tanks, dead fish floated at the top with the live ones. Many of the bettas had ripped fins and showed signs of stress. There were also quite a few listless and unhealthy looking flowerhorns in completely bare tanks that weren't marked as being treated. I'm incredibly disappointed to say the least, as animal welfare is a major concern of mine. I hope the situation improves, but I can't see myself buying fish here until some serious...