Edit to add: The following day after my massage, the clinic reached out to me and offered the services free of charge as remedy. I accepted. I was nervous as I felt as though I was “cheating the system” in some way, but the Carlee was amazing and super friendly. I was only expecting to have to services that were left out previously to be performed today, but Carlee redid the entire 90 minute massage, plus foot scrub and hand and foot reflexology. The massage and services were beyond what was expected and the desired level of relief and relaxation was acquired today. Thank you Massage Station.
OP: This was my first experience at The Massage Station. Booked a $156 90 minute massage plus foot scrub and invigorating foot and hand reflexology. My masseuse was Reychell. The massage I did get was amazing. However, when the massage and foot scrub were both over, only 85 minutes had passed total. Appointment was at 12pm, I was dressed and out of the room by 1:25. My hands were not massaged a single time throughout the 85 mins, which is disappointing considering I paid a significant amount of money extra to have the specific service of foot and hand reflexology.The masseuse didn’t offer any explanation for the cut time nor the missing services, and still charged the full $156, and was still given a generous tip in addition since I am also in the service industry. So not only did I not receive a full 90 minute full body massage that was paid for, I never received the hand and foot reflexology at all and was still charged the extra for the service never...
Read moreI pulled a muscle in my upper back and was in need of help. Went to a regular massage therapist at another place in town didn't get much relief and spent about $85. When I came to massage station and saw Richard it was evident that his abilities were much more specialized and able to treat what I was going through. Felt instant relief after the first visit. It was almost like going to a massage therapist that understood Chiropractic work as well. I would highly recommend him to anyone. Received excellent customer service and attention to the pain that I was experiencing. He gave me some good stretches and things to do at home as well. I also went to Club Chiropractic in the same office and the convenience of being able to be adjusted without an appointment was great. They did a good job with correcting some of the problems I was having in my neck and upper back. This is a really cool place I recommend to anyone who's experiencing back or neck pain. If you go to massage station I highly recommend Richard Bryan he is incredible at...
Read moreI booked and prepaid a massage as a birthday gift for my best friend. After her session, she was told she needed to pay, even though the service was already covered. Since it was a gift, she didn’t bring her purse and was not allowed to leave, forcing her mother to come and pay again. This ruined what was meant to be a stress-free, joyful experience. The studio’s system should clearly reflect prepaid services to prevent this from happening. At the very least, payment should be discussed before the service is provided. As for Richard at the front desk, I don’t understand why his personal health information keeps being brought up. I find it unprofessional and unnecessary. I never blamed him, but even if I had, sharing his private health details was not the appropriate way to handle the situation. That said, I do hope you get...
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