The Home Depot — Attraction in Hackensack

Very very sad to say that after more than 2 decades of shopping at this store I have just given up! Very unhelpful staff, mean. Beyond reproach! Refused to help an elderly gent pick up a few pieces of sheetrock!?!?!?!?

Repeating with arrogance "we are not your personal shoppers!" Really!? Since when is helping a 64 year old man load an object into his cart for 3 minutes "personal shopping"!? Unforgiveable bad attitudes!

Fortunately... there is a Lowes in Paramus that has extremely helpful staff that even follows up by phone. If I can help it, I will try to never go to home depot hackensack again. Very sad. I expect they will be out of business soon. They have, by far the very worst unhelpful and mean employees EVER. Save yourself some aggravation. Go to Lowes in Paramus much better service, and staff there are friendly and helpful. It makes a difference when you are already struggling with repairs or renovations, already stressful. As a 20 year customer, you would hope at least a tiny bit of help for a senior shopper with physical limitations. SHAME ON YOU HOME DEPOT FOR NOT HIRING NORMAL HELPFUL PEOPLE. This is the beinning of the end of a great-idea-super-giant going down. Very sad. One day soon there will be no stores. Only online shopping with robots. Between excessive theft and unhappy mean workers our world as we have known it for decades... will end. I'm sure I'm not the first unhappy customer to be so furious at disgusting behavior... so tonight, the senior I hired has gone online to Lowes Paramus to buy our long list of items, and they have promised to help us load up and we will be canceling our order from home depot who by the way, promised to deliver Saturday... and then very late Friday (just now) sent a text that they can't deliver as promised!? Hey, maybe they will deliver on Monday? NO THANKS!!! Come monday, paid workers will be sitting around twiddling their thumbs untill maybe supplies arrive???

NOPE! Going to Lowes Paramus and you should too.

Sorry Home Depot. I've been a loyal customer for years. Your store hurt me and my helper today. Very sad to see your decline. Sad to see you go. No way you can survive with this type of management and crew....

Long story short... if you’re in a bind don’t rely on this Home Depot to help or to do the right thing.

Now the long story... Something in my house broke Friday evening so I found and ordered a replacement online for in-store pick up the following day (Home Depot’s site said it was in stock). 23 hours later I still didn’t get a notice so I contacted Home Depot. The rep advised me my order wasn’t ready yet and I would have to wait. I reminded her it was ordered the previous day, the store would close in a few hours and I really needed the item before they closed. She then put me on hold and called the store to find out what the hold up is. She came back to me and said they didn’t get to my order yet and would look into it. Before our call ended, my other line rings. It was the Home Depot store letting me know they were out of stock. I was extremely upset because I really needed it, had waited all day (and now it was too late in the day to find it elsewhere, plus all retail stores are closed on Sundays in Bergen county), already made arrangements for someone to help me pick it up and for someone to install it on Sunday. I made my disappointment known to the store manager and questioned why they didn’t advise me earlier (if they were able to call me within less than 3 minutes of my inquiry with the status of the order then that means they knew it was out of stock for a while and failed to notify me) and why I had to be the one to call them 23 hours after placing the order just to find out I was never even going to get it. All I got was excuses that didn’t make any sense and only got me more aggravated. Then the store manager got annoyed with me for wanting him to take accountability for dropping the ball and said he’s just going to cancel my order to end the call (as if that was a threat or a favor). I filed a complaint with corporate but let’s face it, that’s like throwing a message in a bottle out a sea (it’ll never go anywhere).

I’m once again reminded why I don’t shop at Home Depot. The service, and lack thereof, is careless and inconsiderate. Customers aren’t people. Just another number and...

I am having my worst retail experience ever (since I got my first credit card in the early 1970s) at this Home Depot in Hackensack, N.J., where I live. Twice I ordered wooden panels for a panel-ready Monogram refrigerator-freezer and twice they were damaged or made incorrectly by Home Depot's vendor, KraftMaid Cabinetry, which is based in Ohio. KraftMaid only entertains refund requests from customers who deal directly with them. The first set of panels, which cost more than $2,300 after discounts and promotions, were damaged -- two of three panels were blemished or gouged. Ruth Allen, Home Depot's Kitchen and Bath Design Consultant in Hackensack, gave me a refund for them. But she refused to refund the $2,339 cost of the second set of three panels after the one for the freezer door was made with a beam across where the opening for ice maker and water dispenser. Several weeks ago, I tried to reach the store manager, Chris LeJuez, but was told he was on vacation by Michelle Williams, who said she was his assistant. She eventually claimed in emails KraftMaid said the beam blocking the icemaker-water opening was needed for support -- but that's nonsense because the the thin wood panel rests against the metal door when installed. I also spoke with Home Depot's Customer Care and got the run around from Tabitha, Justin, Barbara and others. The defective panels are sitting in my garage in their original boxes after the store promised numerous times to pick them up and failed to do so (see photo). Eventually, I was able to find a contractor who had my panels made to perfection -- they not only fit perfectly, but matched the color of my kitchen cabinets that were in our house when we purchased it in 2007 (see photo). By 2021, the original Monogram refrigerator couldn't be repaired by GE and we had to replace it. Photos below: Left, defective panels in original boxes in our garage. Right, the way it's supposed to be done by another...