Sheila's Jewelry & Loan — Attraction in Hagerstown

I bought all of my jewelry from Kay Jewelers back in 2014 and had all of my receipts to prove it. I asked if the lady wanted to see them and she said “no I’ve been doing this for 20 years. I know what to look for and I don’t believe these are from Kay Jewelers.” Again, I keep all my receipts for big expenses. I paid at least $400-600 for each piece of jewelry. She looked at 1 of the 5 pieces of jewelry that I had and said she wouldn’t take it. I didn’t take her decision personally but I was curious as to why because in my mind all of it was real when she didn’t believe it was. I wasn’t sure what specifically she was looking for to say that it was fake so I decided to ask so that I don’t ever get taken advantage of when buying more jewelry in the future because I’m not a jeweler. Instead of sharing some knowledge, she instead said she wasn’t going to look at my other jewelry. Her reasoning was because she felt I was questioning her 20 years of knowledge. Now I’m even more confused because I thought I could learn something when instead she thought I was questioning her integrity. I’m very disappointed at the assumptions. As a business owner, you should at least be open to at least hearing somebody out if they’re curious but I get it. I only asked 2 questions. Maybe she was having a bad morning. At least that’s the excuse I’ll give her but if you’re looking to sale any of your jewelry; I don’t recommend this place at all. The guy seemed cool but he was helping someone else and the lady took it upon herself to try to “help” me. When I first walked in, she was bringing in some dogs and complained how one almost spilled her coffees. Instantly the guy says “Uh oh you don’t want to do that. You don’t want to spill her coffee she’ll be mean the rest of the day.” I should’ve left right then because that’s childish to me. That’s no excuse to treat somebody you just met and just trying to get information like rubbish. It felt like a personal problem. Maybe it’s because I’m black idk lol. Overall,...

I would not recommend doing business with these people. The “owner” who I’m assuming was Sheila, was simply quite rude and unprofessional. After an offer was already made on the item I was trying to sell, she came out to my vehicle and knocked on my window IN THE SNOW, just to very rudely and with a nasty attitude, tell me to not even waste my time, she was not interested in the item and that she had already told that to the person that was working at the front desk as if I was already aware of that, which I wasn’t, considering the fact that she herself had already made me an offer. There’s a way to speak to people, ESPECIALLY CUSTOMERS, and that is NOT it. I’m surprised they’re even still in business. And clearly reading the other reviews, this isn’t uncommon behavior for the owner or people working there. Seems to me they’ll do anything to rip people off and low ball offers for ALL items. Very bad business if you ask me. I’d definitely reconsider if you’re looking into doing...

after bringing in of 14k gold to sell. I was given a value offer of 150. went home to return 30min later to get an estimate on some silver. When I asked for a receipt because I wasn’t given one, and what the gold I sold weighed i was told 16.5grams. With a little Research I realized how low the offer was(less than 42% of value). When I tried to confront the situation all I got was a rude attitude saying WE MADE A DEAL! After respectfully asking for my gold back if I couldn’t get a fair price. I was told by Sheila I SHOULD HAVE DONE MY RESEARCH!! an to sell my gold elsewhere . They clearly make a living off taking advantage of people. You would assume a jewelry an pawn shop would give you a fair market price whether your Knowledgeable about gold or not.

So I took my business Right across the street at the COIN EXCHANGE , they gave me almost twice her offer at 70% 5...