Value Village Hawthorne — Attraction in Hawthorne

I have donated to this store for years, which is why I am so disappointed with how their new security guard treated my daughter. A few weeks ago, while thrifting here my 86 year old mother was able to rest by the furniture section and sit on a second hand chair, as were other elderly people. Today it looks like they have a security guard ??? in the store.

My daughter who has an immune disorder was sitting on a chair waiting for me to get out of the bathroom. The security guard told her to get off the chair that the store has a policy now that you can't sit on the used furniture. My daughter explained that she can't stand for long periods of time. The security guard told my daughter then you can sit on the floor (which is dirty and puts her and others in harm's way). My daughter is also neuro divergent and got very upset by this treatment. She couldn't understand why the security guard who is supposed to be protecting the donated store merchandise from theft, was targeting her for sitting due to her condition. My daughter was told she needed to leave the store and was banned from coming back because she cursed at the Security Guard. It was a very embarrassing scene that could have been avoided had the security guard took the time to understand the reason she needed to sit and had been informed of the American Disabilities Act. The ADA states:

Do thrift stores have to provide somewhere to sit for people that are disabled?

Under the Americans with Disabilities Act (ADA), retail stores, including thrift stores, are required to provide reasonable accommodations to individuals with disabilities. This can include providing seating if it is necessary for someone with a disability to access the store's services.

The ADA Standards for Accessible Design require that public accommodations remove barriers to access and provide an environment where customers with disabilities can shop with ease and dignity. If seating is necessary for you due to your autoimmune disease, the store should make reasonable efforts to accommodate your needs.

If you encounter resistance or non-compliance, you can report the violation.

I'm still trying to decide if I should report the security guard and the store. I want all disabled individuals to be aware of this and to reference the ADA should you be harassed by this security guard.

It boggles the mind how at a thrift store (a place where people spend HOURS looking through the merchandise) the store is really not going to provide a place to sit for people that are elderly or have a disability. Way to lose customers and donations. Very, very,...

Some locations are fine to shop at but don’t go to the hawthorn location especially if you are of different appearance or are neurodivergent. I have tattoos and I am a goth and i also have high functioning autism so I am somewhat socially awkward but not a criminal. I was made to feel very uncomfortable by the people working there. I have no criminal record and I am not the type of person to do anything that is illegal whatsoever. I simply was walking around and looking for things I liked to buy and I picked up an item from the shelf that said $4:99 and was going to pay for the items at the register. When I got to the register a woman who worked there yelled at me and said that is not the price and pointed to the item I was going to pay for. I didn’t know what she was talking about and I told her I didn’t do anything. Then she ripped the tag that said I changed the price when I didn’t. The tag said $4:99 and I had no idea that underneath it said $24 dollars. I was so confused and I was being falsely accused of trying to change the price when in reality I never did anything wrong and just picked something off the shelf and was going to pay for it. I was not the person who put the price tag on the item. And I tried to tell them I didn’t do what they accused me of and I am not a bad person but they refuse to listen and kept accusing me of something I did not do. I simply put all the items back and left. I will never shop at this store again and I don’t advise anyone who has body modification or looks different to shop there. It’s not a safe...

I used to come here with my cousins almost every Saturday because they have a Huge selection of clothes, toys , shoes , coats, purse and the best thing is the house decorations you can find so many beautiful items there. The only problem is ,that they have is the prices are insane.. one day I checked a rock a stone grey rock for $19.00 dollars like it wasn’t a big deal at all, also a shirt a white t-shirt . For $9.25 like whyy???? That was a simple shirt that before another person wore it.. It is a thrift store the price has to low a lil bit more so people can be more than happy to shop there .. because ; A) clothes are use and B) they are very old. (Some of them) .... So if this place take the time and consideration to low the price more, it would be way better and more people go

There is another thing, they have a “ discount day” , but it’s Only for people who download their app. anyway I like the store what I don’t like is how...