Capital Jewelry and Loan — Attraction in Helena

Where to start...it is not a pawnshop I will visit again and I encourage anyone to stay away. Terrible customer service. Owner ignored me when I tried to talk to him as he went by me then later denied it when I confronted him. Yes ... Confronted him! It was that bad. The young man behind the counter continually turned and spit tobacco in a garbage can while I was talking to him. I have bought and sold a lot of items in pawnshops over the years but have only encountered this asinine rudeness in Helena pawnshops. This owner and helper's behavior is what makes people not want to buy local. I left the store after factually confronting the owner and helper about their rude behavior and unbelievable lack of knowledge. The owner started apologizing when I caught him in some untrue statements. Too late for that! I believe the previous lady whose son-in-law got treated poorly. I went up Cedar Street to the Alias Smith one on corner of Montana. They are worse. OMG! I took the ladies advice and went to Dave's Pawn on the Gulch. Great service! Great experience, and the owner, Matt, was friendly, informative, and knowledgeable. He treated the item I was pawning as something worth money (which it is) while the guy at Alias Smith and Jones threw it on the counter and basically said was crap. Lol.

Anyway, I highly encourage you to avoid both of those places. They were smug and rude from the minute...

I love this shop, they literally have everything in this shop, there is so much stuff packed into this building it can be a little overwhelming. Whenever I am on the hunt for something specific they are my first stop and they rarely disappoint. I have bought a couple of cricut makers there, tons of PS4 games and accessories, a few nice rings. When it comes to tools it is unbelievable the amount and type they have. I have shopped pawn shops my whole life, have worked in a couple, but to date this one is my favorite. They have always been fair with me and will dicker with you if so inclined. I don't really know about their pawning practices, I'm sure they are similar to the rest buy or pawn something at a max of 25% of its retail value, high interest but if you need quick cash they'll get you taken care of. I would recommend them to everyone especially the older gentleman that is always giving customers candy and...

I've always had good experiences almost always buying. I spent hundreds of dollars while in pre-release there and have shopped many times. On June 2 I bought a PS3 and controller. I went out of town before I got to use it. When I got back on the 13th and went to hook it up the power cord for the controller and system was missing as well as the auxiliary cord. I tried to take it back but having lost my he receipt I expected to only pawn and not return it. They said the machine wouldn't load a game and they couldn't take it. They knew I had just came in and bought it within 2 weeks and could have easily looked at my purchase history to see I was a loyal customer but they just turned me out the door. I left the machine there and will just eat the $50 but I'll not be giving them my...