Soliloquy Bridal Couture — Attraction in Herndon

I had a horrible experience and very poor customer service at Soliloquy Bridal. I worked with Lindsey and when I tried on the dress I ended up buying, I was happy with the overall style of the dress but was concerned about the fit around my hip/waist area. There was a lot of bunching of the fabric and I expressed this concern to Lindsey as I was unsure I wanted to purchase. Lindsey told me that because the dress was in such a large size, the fit was not going to be perfect, but that when I purchased in my size and received alterations that the dress would "fit like a glove" and that that the bunching of the fabric that I was concerned about would not be an issue.

At my first fitting in February, I was very disappointed in the fit of the dress as the bunching of the fabric was still an issue. I expressed my concern to the tailor and she explained that the dress could not be fitted too tight to me or else I would not be able to sit. I communicated that had I known that it was not possible, I would've never purchased this dress. Miriam asked that I allow them to do alterations and then re-asses when I returned for my second fitting.

I came back after my first fitting I had the same issue with bunching. When I communicated that Lindsey assured it would fit in a way that was clearly not possible, Lindsey denied ever saying this and said "as the manager, I would never tell someone that a dress is going to fit in a way that it cannot". She continued to be argumentative, pretended as though she did not see the bunching, and was generally very unprofessional and rude towards me. Not the type of customer service you would expect for such an important part of your wedding that has such a high price tag.

I was clearly upset as I was now 3 months away from my wedding and have a great deal of money and time invested in a dress that does not look or fit as promised. After a long back and forth, Miriam asked that I consider trying another dress and they would cover the cost of this new dress should I want to continue to work with them.

I later communicated to Miriam that while I appreciated the offer, I would prefer to head in a different direction for my dress as I did not feel comfortable working with them due to the unpleasant exchange I had. How could I trust them again, especially with a timeframe that left no room for error? I asked that they refund my money for the dress so that I could afford to purchase a new one at another store. She refused to refund my money and also refused to accept responsibility or any blame for the fit of the dress (at least via email - don't want to leave a paper trail). I said I did not understand what the difference would be between them purchasing me a new dress versus refunding the money for the dress I had already purchased, as it is all money lost. She said she offered that to me "in a moment of compassion" but was still unwilling to provide me with a refund.

Needless to say, I would definitely not recommend using Soliloquy Bridal as they have very poor customer service and will say anything just to make a sale or to save face. It appears that when everything with the dress turns out beautifully, they are perfectly fine to work with. However, when something goes wrong, they are unresponsive to concerns and unwilling to accept responsibility or take accountability for their...

If you are a bridesmaid or Mother of the Bride, you are still treated like a bride! As the Mother of the Bride, looking your best, while the Bride still takes center stage is very important. I had been shopping around from online to local department stores, with no luck. The second I walked in to Miriam’s boutique I had a positive feeling. The shop is beautiful and the selection of absolutely amazing bridal dresses was breathtaking! Miriam treats you like family while making you feel comfortable about your decision of the dress you choose. She asked me a few questions and began selecting a handful of dresses. Every dress, I’m not exaggerating-every dress she chose looked fabulous on me! They were all in my price range and of such high quality! While it was hard to decide, together we narrowed it down to three and I was so happy about the final choice! I felt comfortable and confident. Miriam is extremely professional and has such a gentle kind personality that I highly recommend that any bride, bridesmaid, flower girl, or Mother of the Bride seek out her boutique and set up your appointment without hesitation. In fact, if you have a special occasion, outside of a wedding, I would suggest you come to Soliloquy to see her beautiful selection. The outside view of the shop might have a small appearance, but you will be absolutely amazed at the inside! It is very clean, very organized, very sophisticated, and has a beautiful vibe. If your dress needs altering in any fashion- you will likewise be amazed. Such quality and perfection! I have been truly impressed and happy with my decision, purchase, alteration process, and experience! Please know that you will be so glad you made an appointment and selected Miriam’s Soliloquy Boutique. While I was there, several times, the brides I saw looked absolutely amazing! Their dresses were unique and gorgeous, and the way they looked in them was as if they should be in a magazine! Going through the shopping, selecting, and final fitting process with Miriam was awesome! Her selection of dresses- for brides and any occasion, is truly unique and amazing! I highly recommend you connect with her! Be...

I cannot express enough how extraordinary my experience was at Soliloquy Bridal Couture yesterday. It was my second time visiting a bridal salon and from the moment I stepped inside, I felt like I was part of a fairytale.

The owner, Miriam, ensured that I felt welcomed and comfortable right away. She had sent me questionnaires prior to my appointment, which allowed her to understand my vision even before I arrived. The dresses she selected were not only stunning but also perfectly suited to my style and personality. It was incredible how she effortlessly transitioned between dresses, making the whole process seamless and enjoyable.

What impressed me most was the personalized attention I received. My mom and sister were included every step of the way, and the atmosphere in the salon was warm and inviting. It truly felt like a special moment shared with loved ones.

One of the best parts about Soliloquy Bridal Couture is their inclusive pricing model. Alterations, pressing, and even a garment bag were all included in the price of the dress, which made everything so convenient and stress-free.

Located in a charming neighborhood with plenty of parking, the salon itself is a gem. Miriam has an incredible eye for design; they can even create a dress from a simple idea or a photo, ensuring that every bride can have a custom look that flatters her body perfectly.

I ended up choosing the second dress I tried on—it was everything I had dreamed of and more. The whole experience left me feeling seen, heard, and understood. I couldn't stop thinking about how amazing I felt and looked in my gown, which was a testament to the expertise and care that went into finding it.

If you're searching for the perfect wedding dress and a truly personalized experience, I wholeheartedly recommend Soliloquy Bridal Couture. Trust me, you won't want to take your dress off either! Give them a visit—I'm certain you'll find or create a dress that will take your breath away, just like I did.

Thank you, Soliloquy Bridal Couture, for making my wedding dress...