uBreakiFix - Phone and Computer Repair — Attraction in Hiram

In 50 years of life, I’ve never had to do a negative review of any business. Today I write to warn of this business. UbreakIfix Hiram is the worst business I’ve ever dealt with. On February 27th 2023, I went to this store to have a new screen put on my iPhone. I experienced a wonderful young man named Max who helped me.

A few months later I began noticing a finger print like blemish appearing on the new screen. It would come and go and was not that bother some. On October 25th I returned to the store to purchase a new screen protector and report the blemish issue to the young man behind the counter. He was very polite and I told him that it was really not that bad because it would come and go in a few days. He explained to me that if at anytime it became worse, they would simply replace the screen and would also give me a new clear protector- no problem. I appreciated his promise and took him at his word. I paid for the protector that he applied for me and left happy.

Early in February the blemish began to become very bad and on March 1 I returned to the store to have the screen and protector replaced, but this time I encountered a very combative young man who refused to hear my story and wouldn’t even search my account information. He told me that it looked as if my screen had been cracked and they would not replace it: the truth was that the screen was not cracked but that the screen protector had done its job. After this young man continued to raise his voice at me and demanded I hear his lecture about policy, I demanded he get his manager so I could speak to him. After some time, he finally came out and I removed the protector to prove my word to him that my screen had not been damaged. I shared with him my story about coming in to report the screen issue but he could not find it and only wanted to refer to the 1 year screen warranty that expired 3 days before. I asked to speak to his store or district manager and he refused. Stated that that person was not “public”.

He finally gave me a customer service number and I received a claims person, sweet lady, who after hearing the story, contacted someone else in the company who simply denied my request and never heard the story from me directly.

As a business owner myself, I am appalled at this behavior. I have never experienced this lack of ethics or respect as a customer. If I treated my customers like this, I wouldn’t expect to have a thriving business and the ubreakifix Hiram should not either. I promise that I will do my best to share this story with everyone I know and will never enter the store again. I regret that there is no way to give zero stars to this place almost as much as I regret the day I entered...

Unbelievably unprofessional!! My laptop stopped charging a few weeks ago and so my husband and I did research to find a place to get it fixed. We called around but because it needed soldering, we took it here. We brought my laptop and charger into the store and had them look at it. We were told to wait until Thursday until their soldering specialist was in and could look at it. We did, got a call, and were told it would take 2 weeks to get it fixed. We received a text from them yesterday so my husband went to pick it up today (he was off work). He got there, paid for the laptop, and when asked about the charger, was told by Alan that we did not provide them with one ergo they could not test to make sure it was fixed. My husband proceeded to tell them multiple times that we did. Alan became increasingly more irritable and kept telling my husband we didn’t. When provided with proof (a text message FROM THEM), he began scrambling and saying that since we had used an aftermarket charger, that was the cause of the broken port. My husband kept asking for the charger as it is OUR property that we brought to them. Alan kept trying to cover for them losing the charger and when my husband put up his hand to get him to stop giving excuses, he (Alan) raised his voice and said he was going to fight my husband for putting a hand up! Threatening a PHYSICAL ALTERCATION because they didn’t want to take responsibility for losing our product! I am so shocked and disgusted that a place of business would not only fail to take responsibility for a mistake they made, but allow their employees to behave in such an appalling manner! The manager said they will order a new charger for us (we’ll see), but for me, that does little to instill confidence in this business. They will never have our business again and I would discourage...

Update** Problems arise with any business and I’m blown away by the prompt and satisfactory resolution to this particular situation. We’ve been coming here for years and recommended many to this specific location and we will continue to do so. Thank you, so very much!

In the past, we have had exceptional and timely service for our multiple devices we’ve had repaired and all the recommendations to others on their behalf. This current repair has me at my absolute wits end. An iPad charging port that was repaired a couple of months ago went faulty under the repair warranty. No biggie. It happens. I dropped off this device two weeks ago, May, 16th I believe, and I was curious why it would have such a long turn around time. Maybe because I canceled the home+ service they sell. I called the 28th and was told the repair wouldn’t even be STARTED until the 29th. I call the 29th and was told he is working on it and it’ll be done by end of business the 30th. I just received the phone call that the technician called out for the unforeseeable future and that the repair will be done sometime this week, even though they don’t know when this person is returning and that this person is the “only welder in the entire company” that can do this repair. Why then wasn’t it even slated to be started until two weeks after drop off? Was there lost opportunity during those two weeks? I’m left with more questions than answers and it’s never a pleasant feeling like I’m being run around when dealing with business. More transparency from the start of this whole situation would’ve gone a very long way. I can’t help but wonder if this is the future for customers who choose to cancel their extra services; keeping in mind that this particular repair is under their repair warranty when I did have the home+...