The Spa Lounge — Attraction in Holladay

Edit: I had to think long and hard before I edited this review because I did end up getting a call from the owner of the spa. And while I believe she had good intentions, her message to me in summary was “I’m sorry you didn’t like our policy but it is so that we can protect our staff. We won’t charge you the fee for cancelation.(Which was only $15 since I had only booked a brow wax.) I hope that you decide to come back.”

Now, I totally understand the reason behind the policy and I would be more than happy to pay the fee had I not try to be accommodating (ie. asking if I could bring my baby to a 15 min long brow appt) and had I not been a long time customer who was missing her first appointment ever due to unforeseen circumstances.

Since then I contemplated going back however, I truly disliked the way policy is carried out. They really lost out on a recurring customer over $15. I own two businesses in the valley and recently had to reschedule a Botox appt last minute due to an emergency that came up at work that had me rushing to a meeting with my attorneys. The spa was extremely accommodating and found me another appointment the next day. Which ultimately helped me decide to keep my review unchanged.

To reiterate: I love the staff and the services this spa provides. However, if your life is hectic as mine, this spa is probably not a great fit for you. It really pains me to leave this review because the staff at the spa lounge has been incredible. I used to go to Kura Door but last year I switched over to The Spa Lounge. Had multiple appointments. I love Sabrina who does my eyebrows, loved Tavish for maternity massage, and all the ladies who have given me wonderful microdermabrasion facials. However, today I called them to reschedule an appointment because my nanny is sick and throwing up. They told me they have to charge half the amount for the appointment. I asked them if I could bring my baby and they also said that was not allowed. The front desk staff was very kind and explained to me that this is company policy. I told them to go ahead and cancel. I guess I’ll start looking for a new spa since I’m a little ways away from...

This place is beyond incredible. Classy, clean, and the vibe is immaculate. The staff treat you so respectfully and kindly. From the minute I walked in the door, I knew this was somewhere I’d visit again. The massage: Oki is definitely the greatest, and has the most upbeat and positive, caring attitude. From the consultation to the exit he treated me with the utmost respect and professional courtesy, and regularly checked my pain/comfort level and worked with me to identify my focal points that needed the most work-the entire massage was customized to what I needed. I walked in tense as a steel wire, and left floating on a cloud. Thanks Oki, I’ll definitely be back! The facial: Sammie is the sweetest little ball of energy; from beginning to end she did nothing but make me smile. I’ve never had a facial before, never really done anything beyond the 30 second scrub in the morning, and these results definitely have me rethinking that-my skin is glowing! If you’re on the fence about a facial I would 100% recommend you get one-it’ll change your life! Thanks Sammie, we’ll have to do it again for sure! The pedi: Vanessa is beyond amazing at what she does-from the minute she picked me up in the waiting room she engaged with me and we spent the whole time talking and laughing. I seriously underestimated the relaxing benefits of a pedicure and she quickly changed my mind. My feet aren’t generally something I ever look at or think about beyond the fact I walk on them, so to have them worked on and scrubbed and massaged and soaked…life-changing. Thanks Vanessa! I’ll be back!

In summary, this place is absolute top tier, and I highly recommend it to everyone. I will definitely return. Thanks so much to everyone at the spa lounge, and I’ll see you...

I honestly don't usually leave reviews. But I had an awesome experience. A little background - i used to get massages all the time from a place downtown that went under. This was over five years ago. I had not been able to find a good place since then, or a place i trusted. There are all these places on state street (it seems like every block that says "massage". How is that not so sketchy? Theyve gotta be a gront). Anyway, Ive been having so much stress at work that my neck had just started giving me so much pain, and ive always had neck problems, but I was running errands and it finally hit me. The pain was so bad I could not bear it anymore. So I started looking for places, then I found the massage lounge on Google. For 1 - I was able to book for the very next day. Usually this would be a cause for concern that there were appointments available so soon. But I went with it. I'm glad I did. When you walk in, the place is spotless, and the staff that greeted me were so nice. They walked me back to a locker room where your name is waiting on a locker. In this instance mine was not lol. So I went to the front desk and a girl escorted me back and apologized. She assigned me a locker and gave me my robe, sandals, and a york peppermint patty. She said that it would be assigned when I got done. Sure enough, when I returned, my name was on the locker. It's those little personal touches that mean a lot. I had Rebecca as my therapist, and she was awesome. She listened to my concerns and adjusted the massage accordingly. This place knows what they are doing. I could actually move my neck after. Plus, it's super close to my house. I will be back for sure. Maybe once a week. They might get...