Four and Twenty Sailors — Local services in Millcreek

updated I’ve had one experience at Four and Twenty Sailors. Such a beautiful store! My toddler received wonderful Christmas gifts from his grandparents from this store. (They had given him other adorable clothing from this store previously as well.) Unfortunately, the sizing wasn’t right this time, so I hoped to exchange for a larger size. Upon arriving at the store I learned the return policy is 14 days from purchase. I was there on day 22. What’s more is that I only intended to exchange for something that would fit, but was told that even though they confirmed the purchase amount in their system, the items were now 50% off and I could only exchange for half the amount spent. (This was no small amount.) It’s unreasonable to hold Christmas gift recipients to a 14 day return and then on exchange only half the amount if the items are on sale. Many stores extend holiday returns—not here, so gift buyers beware. I was told matter of factly: “that’s how it’s always been.” And now I’ll ask his grandparents to kindly not get him anything again from this store, which is unfortunate.

*update: I have changed my star rating to reflect what I wrote about a lovely store and adorable clothing--and that the clothes we have are high quality.

My feedback is that the shop considers extending their return window during the holidays. In my experience, the comparable sale items available for an equal exchange were very limited in options. (Otherwise, this would have been an exchange fine with me.) As I understood it from the sales associate, I only had 50% credit for the purchase price of my items, leaving me to pay the difference to exchange the value of my items for any full-priced item. So I didn't even look at anything not on sale, as I was unwilling to pay more. I was not seeking to "profit" from an exchange--just an equitable solution, which was not offered to me off the sale rack or elsewhere in store. I do hope you'll reconsider that practice.

I would add in direct response to the owner's reply to my original review: one can write a negative review and not be angry. I was mostly shocked, then frustrated, and still feel gift buyers should use caution based on the above. As for my mother, you must have her or I confused with someone else, as she has not had the experience you described. I don't doubt the generosity you say was shown to that woman and to others at your shop. It simply was not...

I took my 8 year old son in for some new dress clothes last week and had SUCH a great experience. It has been a long time since I’ve received such great customer service. It warmed my heart and definitely made me more inclined to support their store. Ken made my son feel so special and handsome as he chose each detail of his suite, tie and shoes. The turn around for the alterations was quick. When I went to pick up them up the next week, Ken and his wife remembered my name, my sons name, that I didn’t live close by and asked about my drive. They were both so thoughtful and detail oriented. Definitely a treasure in Salt Lake that I’ll be supporting for...

This is my favorite children's clothing store. Classic, beautiful clothing for children. I go to Four and 20 when I want something really special. They carry clothing that you won't find anywhere else. Expensive? Yes, but so worth it. These are not disposable, faddish clothes, like you find at big chain stores. Many of the dresses I have purchased will become heirlooms. Shelley is so warm and welcoming and spends the time to find out just what you need and what will suit your children or grandchildren. ...