Brad Matthew Jewelers — Attraction in Holyoke

Rather dissatisfied with the service I've received so far as my concerns have been overall dismissed and the solution seems to be to throw additional money at the problem. While I've heard nothing but good things previously from this jeweler I feel I have to share this ongoing experience.

Condensation was getting in on the inside of the watch. Brought the watch in for repair, was informed I needed new gaskets and an overhaul. Work was completed and the watch was returned to me. Condensation still getting inside the watch AND it now loses about 2 minutes an hour (kept perfect time for weeks on end before). Brought watch back and was told water is getting in through the crown. Was told a generic crown would be put on the watch and I would get the original crown back. Do not really understand what happened but I just got my watch back and nothing else. Tried wearing the watch over the weekend, minute hand gets stuck when trying to pass the hour hand, spring wound up completely and tension is at it's max and not unwinding. Called to inquire about the problem and the employee literally giggled and said "I don't know what to tell you" which is a fair response. Only option is to bring the watch back in. I'm just dumping money into this 1950's Omega Seamaster that worked perfectly fine aside from the condensation that occurred just before bringing it in. Rather...

HIGHLY RECOMMEND!! Not only did Brad ACTUALLY get me a bigger better dimond for less, he made me feel like a v.i.p. guest. He was very honest and informative. He also took all the time to explain the differences and what to look for in regards to color,cutt and clarity. I can honestly say i actually ended up really enjoying the buying process and felt extremely good about my purchase. My fiance absolutely freaked out when she saw her ring!! She receives compliments from complete strangers almost daily. I really cant imagine getting a better ring...

Brad is by far the best jeweler around. He is incredibly genuine and has a clear passion for what he does. His staff is incredibly friendly, knowledgeable, and helpful with anything you need. My husband came to him with idea he had for a custom engagement ring and the two of them worked tirelessly until they had it the way he envisioned. There is a distinct difference in the level of service you will receive visiting Brad Matthews from other jewelers. He makes the entire process completely stress free, easy, and fun! Highly...