All Computer Resources — Attraction in Homestead

Buckle up - Here's another review for poor communication and a lost paid for airbnb as a result. Since the company likes to use timestamps, I have my own reciepts; Ordered: 7/30 – I placed my order for a TIPM for my 2008 Wrangler Sahara.

Friday, 8/1: they emailed to inform me they needed to order parts — no problem.

Monday, 8/4: I called to confirm parts were ordered and how long it would take. I was told their source was local, so it would only take a day or two to get them. No problem.

Wednesday, 8/6: I received both an email and text saying my unit has been cleared for testing, and was headed to programming. Later, I got another text saying it had been programmed, was undergoing quality control, and would ship in a day or two.

Friday, 8/8: No shipping notice. I called and was told it was “ready to ship.” I asked if I could upgrade to next-day shipping so I could have it Monday, explaining it was a brand-new build I needed to get break in miles before our 500+ mile trip a week from Sunday, plus I had appointments for tires and exhaust the following week. I was told “no problem.” In my excitement, I order the PCM just incase. Wait until you hear that story!

Monday, 8/11: Still no shipping or tracking. I called again and was told it STILL HAD TO BE PROGRAMMED and wouldn’t ship for another day or two. At this point, I was frantic because we were leaving Sunday, and I now had to cancel my appointments.

Regarding the PCM Order:

On 8/8, while on the phone about my TIPM, I ordered a PCM. I explained the TIPM delays and was told I would have the PCM by Wednesday, 8/13, or SOONER. I kid you not, that is what she told me.

Wednesday, 8/13: I receive the TIPM. I also recieve a text that my PCM was programmed and undergoing quality control and it would ship within one business day, I called to check status around 4-5pm. I was told it was “sitting waiting to ship” but UPS had already picked up for the day, so it couldn’t go out. I again pay for next-day shipping so it would arrive by Friday, 8/15, so I could install before we leave THIS Sunday — I was told “no problem.”

Thursday night, 8/14, 8 PM as I am typing this review: Still nothing. No shipment. No tracking. Because of these repeated delays, contradictory information, and broken assurances, I cannot leave for my trip until Monday night and even then, we will have to drive 500+ miles on a hope and prayer nothing goes wrong. I have lost valuable time and shipping costs with no remorse or sincerity from this company. FIX YOUR INTERNAL ISSUES instead telling everyone in the review comments your sorry and then do nothing about it!!! And stop lying to your customers!

Final Note: Do NOT trust their quoted processing and shipping times. Had I known this would be a catastrophic experience, I would have went a different route. The only reason I give 3 starts is because my TIPM is working successfully after 30 test miles driven so far. I will come back for an update on the PCM if it...

Ordered PCM for 2007 Ford Explorer Sport Trac. Provided them the VIN and mileage. Installed the unit and was advised to get the PATS updated by a locksmith. After PATS update, the ABS and skid control dash lights come on and return, even after clearing. Found out the VIN that was programmed in my new PCM was invalid - wrong engine and wrong model year. Went round and round with a service tech, who kept telling me my problem was the ABS module. After telling them for at least the third time about the VIN error, the tech told me it was a misunderstanding. The tech offered to have me send it back for reprogramming, without any concern over the fact that this is my daily driving vehicle. Now, I have to drop $180 at the Ford dealer to update the VIN. If you must buy from these folks, I strongly recommend you have another vehicle at your disposal, have thick skin, and have a LOT of patience. I may have more to add later, once we muddle through the Ford dealer escapade and pending core return. Fingers crossed. UPDATE After having the local Ford dealer update my VIN, the ABS error went away and I have no active diagnostic codes remaining on my system. I sent a copy of the repair invoice to the All Computer Resources tech e-mail. Although the problem was not of my own creation, I felt asking for a 50% refund would be a more than reasonable request. They responded and refunded my credit card with exactly the 50% I requested. All said, the process I went through in replacing and reprogramming the PCM did save a few dollars in the end, but the headache of going back and forth still doesn't sit right with me. I have updated my rating slightly. A reminder to all - if you feel you've been done wrong, please leave a review with pertinent details. Stick to your story and repeat as many times as you need to. They will eventually hear you.

Second Update The response from All Computer Resources - “after thoroughly reviewing the situation, we believe the issue might have lied elsewhere on the vehicle.” Typical response to cover their errors. Once the VIN was PROPERLY updated by the Ford dealer, all of the problems were resolved. I provided irrefutable proof of the problem and met resistance at every point along the way. Had the PCM been properly programmed to my vehicle’s VIN, per their online advertisement guarantee, none of this would have...

I am very disappointed in this company. They have had my TIPM for what will be 3 weeks Thursday. Their lack of communication with customers is horrible to say the least. Unless I made contact with them I have heard nothing as to the status of my part. The last time I talked to them was last Wednesday and they said that they had a update but wasn’t calling any customers to let them know the status of their parts, they were only taking incoming calls, poor customer service for existing customers. I was told that my part couldn’t be repaired and needed to be replaced. I paid the difference and as of today I have heard nothing. I have dealt with a lot of companies like this when I was working and never have I had an awful experience as this. They take your money and part and then go silent. You have already cost me extra money from a late cancellation from your lack of communication. How much more are you going to cost me? I want my part fixed and returned promptly.

Ok, it’s 8:25 pm on 10 /30/2024 and I have heard nothing. I knew there would be nothing but generic responses. Tomorrow is 3 weeks and I want my part repaired and sent back to me as I have paid for, you have your money I want my part. This is absolutely ridiculous, nothing but generic responses no actual updates. Horrid customer service. Don’t send me another generic response. I just finished some reports filed with BBB, I sure wish I had read them before I went with this company. From what I have read I might get my part back by Christmas and I have to hold my breath if it’s going to work properly. Now let’s wait for the, it’s not our fault speach.

10/31/2024;update. As of today they have had my TIPM for 3 weeks, I just got off the phone with them and was told that they are waiting on my TIPM they had to order and it was going to take longer. This company has got to be the biggest joke in the business. The so called owner puts out a generic message but I bet has no idea what they are doing. I cancelled my order and requested a refund and my original part returned to me. I suggest everyone that reads this go to the BBB site and read the numerous complaints filed against them. We will see how fast I get my refund and parts returned. Let’s see what ridiculous response comes from the so...