I am so disheartened and saddened by what occurred to me in this Longs CVS store on Friday, June 11, 2021. I was literally humiliated and almost physically assaulted by the Store Manager. He refused to believe that I had already paid for my items at the pharmacy while picking up my prescription. Even after producing my receipt to confirm payment of the items, he still proceeded to grab my personal bag and looked inside of it. He did this while blocking my path from exiting the store. I literally lost my composure and yelled at him… why does Longs continue to harass me and send store security each time that I come to this store? I asked is it the way I dress- I look younger than my age and I tend to shop in my athletic attire including a visor/hat. Is it the color of my skin? I am Latina. I asked for the manager and he said: “I am the Manager and I don’t care what you do- I’m going to retire anyway so I won’t be here much longer.” He proceeded to literally get in my face- as if he were going to hit me. I questioned him as to why he was behaving so unprofessionally and inappropriately and asked for HPD to be called. He immediately apologized. He apologized another 4 times. He said he was pushed by a man last week who was banned. I told him- but I’m not that man who pushed you or stole from the store. He again told me he’s going to retire soon. I insisted on filing a formal complaint. He made this difficult pretending not to know what number to call. I refused to leave until he provided the number to the Corporate Office.
I’m born and raised in Honolulu. I’m from Kalihi Valley. I frequent this store and for unknown reasons.. am followed consistently by the store security on a regular basis. I have made 2-3 informal complaints about this to the on duty store manager at the time. I consider myself a professional woman who works as a Victim Counselor in a Law Enforcement entity. I’ve worked hard to obtain my educational degrees including an MA in Criminal Justice. The only reason I mention this here is because I believe he singled me out due to his own ignorance and stereotyping me. I am so over being singled out whether it is due to the color of my skin or the fact that I look like a young, naive, (pardon me) but a dumb Puerto Rican! He picked the wrong Puerto Rican to pick on! This Manager must be held accountable for his ill response and unprofessional actions! I have reported him to corporate and am awaiting further follow up to handle his absurd response. I am absolutely tired of this kind of treatment - whether it is racial discrimination/profiling or just a clear lack of customer service training. For the record, I’ve never been arrested for...
Read moreI share this today 9/3/2025 around 5: 40 pm I think, I went to honu bakery to buy my favorite sweet potato, when I opened the door there was a man greeted me and I greeted him back I said hi, and two women followed me, this two women is beautiful dress one is wearing full black dress the other lady wearing shorts with jewelry, I'm looking a marble bread because I like it too but the sweet potato stands out the most, I was standing in front of their shelves waiting for someone to talk to me, but this two women the ones who bought before me they did'nt even ask me if I was buying, now the Military women came in she's standing behind me, these two women were still at the cashier, this saleswomen came to my side, I thought she ask me what I want but she ask the Military women behind me, I was hurt,I just left,when I went out I just cried, I asked myself why because my clothes are ugly, actually I just got home from work my son and my daughter pick me up from work, in Waikiki I worked in the hotel, we went to kalihi kam shopping to buy a medicine for my daughter because she had a tooth pulled, my son he went to longs and I told him I going to Honu bakery and this is what happened to me, supposed to be no star this Honu bakery, when I type this I'm crying, this is two times the other one I buy 1 slice potato and 1 slice of straw berry cream cake I think and 1 pcs. of marble and they charge me of 3 slice of cake then I called them why they charge me of 3 slice of cake but they never give me supposed to be I went back but I don't have time to come back co's I work night time I...
Read moreWanna know what's my experience at The Kamehameha Shopping Center., It's very awesome of the items that I need for myself and they never ran out, Of what I need to get., And it's always plan in my head (Like I have a Shopping List pinned onto my head)., *For An Example:"I always think of what I need to buy for myself & I jotted down on a piece of paper, and I looked over it for 3 - 5 seconds", And from there after I looked at my Shopping List., I am ready to go @ The Kam Shopping Ctr.., & Starts to do My Shopping, Whatever Store I'll Be Heading To, To Shop At, To Do My Shopping Spree - Especially The "LONGS STORE" In That Kam Shopping Center, They Always Have The Items That I Needed For Myself, They Hardly Run Out Of For Their Merchandise To Go Low From The Shelves., And Also - Whenever I Go To Their Location For What I Need For Myself, They Have It In STOCK, Of Their RETAIL STORE..... "THE WAIPAHU LONGS" Where I Live At Always Ran Out - Of The Things That I Need For Myself, That's Why I Always Go To That Kam Shopping Center Of The Items That I Need To Buy So I Can Bring It With Me When I Go If To Work... "GOD BLESS EVERYONE" THAT GOES TO THAT KAM SHOPPING...
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