Central Houston Nissan — Attraction in Houston

I went to get serviced on 2/22/25. Just like all dealerships, they want to try to get you to get a new vehicle. I was there with, I believe, he was a new guy, Hispanic guy mid maybe in his 40s. He was a little pushy. Speaking with him that I do not want to run my credit, I would like an appraisal on my vehicle first. After speaking with him for a bit and test driving a couple of vehicles, we came back and he asked me for my social. Again I told him that I do not want my credit pulled until I had an offer on my vehicle and could meet me at monthly price point. He guaranteed me that it will not pull my credit and it was just to populate the information in the computer. Again I asked will it hit my credit, again told me No. Well the moment he put it in their system, bam I got multiple notifications that there was a HARD inquiry here. I told him that I did not agree to that. And he said oh it shouldn’t have and got his floor manager Chady. He also said that it shouldn’t have hit my credit. I should him and said it should be a soft inquiry. Again showed Chady that it was a HARD inquiry that I did not agree with. I told him that I was done dealing with them. At the same time, I got a notification that my vehicle was ready and the service was going to be over $250. I showed them that this is $150 more than it showed online. Chady said that he would talk to someone to get the HARD inquiry removed and that they will get the service price down or they will take care of it if we end up making a deal on the car. Still nothing removed. As I continued to say that I’m no longer interested, and I wanted to leave, he said that my car is being appraised and we are waiting on them to finish. After about 45 minutes of waiting I got up again to leave, again Chady stopped me. This time brought me into his office and apologized to me saying he wants to treat me like family. During this time he told me that my car was approved for a trade. Chady had me sign some papers about trading my car to them. After another 30 minutes or so waiting. Another person came back with the paperwork and then told me they cannot do the deal due to they appraised the wrong vehicle and when they appraised my vehicle, they couldn’t do the deal. So for having me there for an extra 3 hours, they refunded the service charge. And again Chady said he will get the HARD inquiry removed. Nothing has changed. I left a review on CarFax about the same situation and Nissan left me a call back number. I called on 3/8 and spoke with a jennifer? She told me that she will reach out to the team in charge of this and would get back to my by 3/10. Still have not been called or contacted. I have tried calling today and keep getting router to parts and service line. After the 4th transfer to sales, I ended up being sent to a fax machine, where it sounded like I was on a DSL computer. I understand you want to make a sale to get commission, but don’t blatantly lie to people. Know I am trying to get these HARD...

Slimy dealership - go literally anywhere else in Houston. Went in to try and buy a specific new car off the lot. Already had the financing handled, I just needed a bottom-line price to take to my finance people to get the ball rolling. It was literally free money for the dealership. This was the first thing I said to both people I interacted with. Instead, a sales manager named Joe and a salesperson named Deon quietly filled out a credit application without my consent or signature using details from my driver’s license which I gave for a test drive and verbal information from my conversation with Deon. Over a span of 2.5 hours I REPEATEDLY stated that I did NOT need financing and just wanted the out-the-door price of the car. Saw the salesperson filling out what looked like a credit application on his computer and explicitly told him to stop, I didn’t need financing, just the price. He assured me that he was not filling out a credit request. (He was).

Joe and Deon made MULTIPLE UNAUTHORIZED HARD CHECKS against my credit to try and secretly figure out my monthly payment on my current car since I didn’t tell them what it was. Plus, it didn’t even work since my car payment isn’t on my credit report which I could've told them had they not checked behind my back. I’ll change this review if the dealership can show me my signature or my handwriting on ANY sheet of paper – even a sign-in log. I have very good credit and the car financing was decided before I arrived; yet, Joe repeatedly tried to convince me to take a loan at 12% interest like I’m an idiot. Then did me a “favor” by bringing it “down” to 7.9% even though I was trying to buy the car with all the money up front which I repeated every 5 minutes to Deon like a broken record. I couldn’t leave either because they didn’t give me my car keys back after I let them inspect my vehicle for trade though I repeatedly told them both I needed to go. Finally got a price and it was higher than any other dealership I’d been to this week. Truly a waste of everyone’s time.

So now I must deal with having my credit checked without my signature, getting shotgunned with hard inquiries from different credit sources, and I GENUINELY feel insulted. I get that it’s a business and looking to make profit but shady dealership practices like these are not how you do it. Punishing customers for not taking a loan through you is already bad – and to be fair most dealerships do since they make most of their money off the financing – but doing it this blatantly is just disrespectful. I’m sure they’ll try to blame Deon for being new but both employees are at fault here. Make your commission off someone else. Cannot express my...

What started out as a routine oil change turned into a stress induced headache and fear of my car being sabatoged.

Pulled up to Central Nissan and expressed I was there for an oil change, after a brief wait I was greeted by Alex Rodriguez. I shared with him this was my first time I usually get serviced at Peacock, I didn't feel like driving to Spring. Alex shared that it would be a 2/3 hr wait and an oil change would be @$99 plus tax. I responded wow it's usually lower; but agreed thinking it was the location and prepared to wait. When my estimate text came through I immediately sought Alex out to tell him not to rotate my tires because I just purchased two last month (July 19) and wanted the older tires to remain in the back. Here is when things went waayyy left...he looked shocked and said it's too late, your car is done. Puzzled, I responded I just got the inspection text how could my car be done and you said it would be a 2/3 hour wait? Then he gauked, "well you signed the contract and it's included in the price and I can't take it off"! Insulted I immediately let him know I was NOT looking for a discount or changed price I just wanted my tires to remain as they were. He huffed off without a word. In two minutes the cashier called my name to pay and now I'm curious if my car was serviced at all. While I'm paying, in a hurried walk comes Alex and drops my key fob on the counter and keeps walking. I go out to retrieve my car and it's not in the service area. After a few minutes I come back to the counter to inquire where to pick up my car and I'm informed that I should wait and someone will bring it to me. I look down in my hand puzzled and ask, "how will they do that if I have my key"? Another CS person walks up to me and offer their assistance; after requesting me to follow him he would retrieve my car. Another ten minutes go by and my car pulls up and I IMMEDIATELY notice the tires, ROTATED. I go back inside and ask for Alex and he is paged. Another ten minutes and no Alex; he refuses to come out. I ask for his Manager and someone else comes and inquire about my issue. After repeating my issue he goes to the Manager and the Manager says to rotate my tires back. Then I wait...for my tires to be rotated (after the initial oil change and rotation took roughly thirty minutes), the rotation took ninety!!!! At this point I'm thinking the worse, my car is being sabatoged!! I am almost scared to get in it when it arrives but wanting to get far away from Central propels me to get in and leave. How in the world does a simple oil change with no tire rotation turn into such a horrible experience. I guess first impressions are overrated. Horrible...