EōS Fitness — Attraction in Houston

I’ve had my membership for a week. While I do like specific amenities like the sauna and steam room. I will say the very odd hours such as closing at 8pm on Fridays and 7pm on the weekends is extremely inconvenient. Especially when I have a specific set schedule and can only go work out at certain times of the day.

There is a noticeable lack of communication as well. Last night (7/25) when I came to workout the gym was closed with just a sign on the door saying it would be open back up in a couple hours. However this was at 9pm. This could have been sent as an email to members so people would not waste their gas driving over to the gym only to find out when they get there that the gym is closed. Again tonight (7/26) the gym was closed no specific reason given due to it being the same exact sign, no communication given to members that the gym was closed, and no timeline to when it would possibly be open again which is absolutely unacceptable. I shouldn’t be forced to drive an additional 30 minutes completely out of the way to another location after I already spent 10 minutes driving to this one for a total of 40 minutes wasted.

Every time I’ve gone the gym is always heavily packed with people especially high school kids who are on their phones posing and posing. Especially in the locker room which is an invasion of privacy. Furthermore they’re walking around like they just got out of bed in socks and slides. It’s a gym and proper footwear and attire needs to be worn or else it becomes a liability waiting to happen.

With so many people there the parking is a hassle and shouldn’t take so long to park. With such a large crowd being able to access specific machines is next to impossible because there are so many people using them, they’re taking too long, chatting with their friend, or just sitting on the equipment while they use their phone. There is no consideration that other people are there to workout as well.

When it comes to the steam room and sauna people leave their empty water bottles in there and don’t clean up after themselves. When is the steam room even being cleaned and sanitized? Since those amenities are only offered through the black membership how are people who aren’t considered that level prevented from accessing them. Anyone can easily go through the pool area or the locker room to get to them. I do wish the steam room and sauna were not coed and each gender had their own like they do at Lifetime. Yesterday morning when I came early the steam room wasn’t even on. When I addressed this with a staff member who was just standing around in the locker room and texting on his phone; acted clueless and did not even bother going to go check to see why it was not working or notifying someone about the situation. He told me to go ask maintenance why it wasn’t on. Another member even went to go find out and no one assisted her...

I have been a loyal member of this gym for over four years, and while I understand that ownership has recently changed, I feel compelled to share my concerns about a recent experience that has made me reconsider continuing my membership.

I greatly value the classes at 6:00 p.m. taught by Nia, which have been the primary reason I remain committed to this location despite challenges such as parking and, at times, a lack of member-focused service. I typically do not raise complaints; however, what occurred during class on 8/20/25 left me feeling both disrespected and disappointed.

On today, the manager, Justin, entered our class to discuss member concerns. Unfortunately, the timing felt rushed since class was about to begin. During the brief conversation, he told us to “take it down a notch.” I want to be clear: at no point was I raising my voice or being disrespectful. As a professional who works in corporate America, I know how to express concerns in a calm and constructive manner. His remark was unnecessary and dismissive.

He also commented that he “inherited Meyerland” and emphasized that it was an old location. Members are already aware of this fact, but it is not our fault. We understand that improvements take time and were simply bringing forward our concerns so they could be addressed. Unfortunately, his tone gave the impression that we were the problem rather than valued members.

Additionally, when I asked if he would return, he stated that he would not because he oversees six—soon to be seven—locations. This left me with the impression that our concerns would not receive meaningful follow-up, which is discouraging for long-time members like myself who have invested years into this gym community.

I also did not need to be lectured on how warranties work. As a paying customer, I already understand the process. What I was looking for was acknowledgment and solutions—not a dismissive explanation.

If member meetings are not something you wish to prioritize, I encourage you to consider implementing a system similar to what Texans Fit used: suggestion boxes. This would allow members to share concerns in writing while giving management the ability to review and address them at their convenience.

I am not sure if this interaction reflects EoS Fitness’ approach to customer care, but as a long-time member, I want to stress that members deserve to be treated with professionalism and respect. I hope this feedback will be taken seriously and that steps will be made to ensure all members feel welcomed and valued at this location.

Thank you for your time and attention to this matter. I look forward to...

I joined this gym recently as I heard some good things about it. Prior to this I was visiting other chain og gyms and this chain I wanted to see their services and equipments. Cons - 1.No matter what time you visit the parking and the gym will always seems full and its hard to get one equipment to use as it remain occupied. 2.For cable machines generally all the attachments are there at one place. Seems they have very few attachments as on the floor there are many cable machines but rope attachment is very hard to find. If you are looking for 2 kettlebells for same weight they are not available. I generally do farmer's carry with 2 kettlebells of same weight but its not there. All the medicine balls which is there is of heavy weight and you will find nothing in lighter weights in smaller size. Barbels of lower weight are not available like if you are looking for 20 lbs or 30 lbs its not there. It is but might be elsewhere and difficult to find or occupied. You may have to settle down with bended one in case if its there Female restrooms are not clean. Sometimes its not flushed at all and littered with napkins and even after complaining nobody cares. If you complain the front desk they don't care and say cleaning crew is there already. It says 1 hour of Personal training free for new members but actually its not 1 hour. Please cross check on this. It says recovery room with massage chairs. In my first visit it was there but now its out of service and no intimation when it will be available for the customers. If you like to travel to other locations of the gym its a person choice to go and see there. Update - now they opened it. You won't find ankle straps or rubber bands here. please double check with front desk. Nobody cares what is there and what is not. They will say they are newly established and no concrete answer. Update - Rubber bands with handles can be found in the drawers at the back.

Pros - 1.There are some additional streching areas which is quite but during peak hours sometimes difficult to find your space to workout. There are euipments like landmines and heavy barbel section which is in abundance.

My advice to the owner please work on quality and not just the numbers of how much business and sales you did at the end of the day. As many big brands got closed in affluent areas because in long run they were not able to make revenue. Work on feedback to grow and improve with long term approach to operate as a responsible owner. you will always have new competitiors in the market or next to...