Chick-fil-A — Restaurant in Houston

Every morning I stop at store 1037 before going to work and if I don’t make it before going in, I go after I get off around five. After ordering my food this morning, I asked Miss Andrea if I could have a cupholder for the 2 cups of water that I ordered with my order and she stated that she couldn’t give me a cupholder because I had ordered water and they didn’t give cupholders for cups of water. I was a tad bit confused because I ordered something to eat. I don’t drink anything with sugar only water. She then stated that she’s not allowed to give me 2 cups of water only one cup of water and I told her I come to this location every day and I never have these problems. I don’t mind paying for the water or the cup of ice because that’s actually what I’m paying for the cup of ice. She said that’s what the managers told her so she’s just telling me and I had to let her know that I walk so, therefore, it would be too much for me to try to hold 2 cups of water along with the bags that I was already carrying I asked for her to get a manager, and she turned around and started talking to a woman she looks as if she’s of Some Chinese descent I could be wrong, but she was wearing glasses and I think a pinkish red shirt with glasses. She went to the manager and told the manager that I wanted a cupholder and it seemed as if the manager got an attitude during their communication so I just requested my money back because I didn’t understand how I act of kindness which would be giving me a cupholder for me to hold my drinks would escalate to something unnecessary. The manager, she was speaking with then told another person to assist me and the person who assisted me was a woman who was wearing a black and gray vest with writing on it, glasses, and a ponytail. She helps me every morning and she is so sweet. I’m unsure of her name, but she walked up and I told her what was going on and she politely turned around and grabbed a cupholder and asked me you just want a cupholder? I thanked her for her service because regardless of the type of drinks that I have if I’m making a purchase, I should be able to access any type of accessory that the store has to offer for customers. The use of a cupholder is to transport drinks and make it easier for me. The type of drink I have for the cupholder shouldn't matter nor have I read that in Chick-fil-A policy. I will not be returning here. I'm a manager at my company as well, and I treat customers with the upmost respect, and teach my team the same way. People pick and choose their battles good vs bad. Nice vs mean. The customer service needs to be evaluated. Not to mention the hashbrowns were very cold and hard. The energy they give doing stuff wrong they should be putting into serving fresh food, and great...

Horrible experience..this was my first and last time going to this location. The team there was rude, and the manager jessie Rodriguez showed poor customer service. I ordered a platter of strips, I order this every time I go to chick-fil-a. I'm familiar with the estimated wait time, there were only 3 people in the drive through line this Monday evening so I was excited. First time ever have I witnessed, I was sure that the wait time wasn't going to be as long. I was told to pull up and they would get my order ready. 30 minutes later a team member comes over to my truck after 3 other cars who also pulled up to wait were served, and asked me did I need something? Really? Yeah my order! They had no clue what my order was and didn't try to start preparing it either. I walked over to the window to check on the order and was told someone is bringing it out right now, even though no one ever showed up, were going on 40 minutes now and no one has said a word to me about my order, no sorry for the wait, no acknowledgement, the whole time jessie Rodriguez was continuing to fill orders coming through the drive thru. He didn't have enough since to stop and figure out what the issue was with my order. He was aware there was a problem because the young man who asked me if I needed anything told him about my order and nothing happened, also as I stood at the window and asked about my order he was present. It wasn't until after 45 minutes later when I walked back to the window and asked to speak with jessie, is when I got my order. I spent 70$ at chick-fil-a and my business was not appreciated. They really bring the...

Extremely bad drive thru service!! They are always messing up the drive thru orders, this is the second time they mess up my order, the first time I was missing an order of French fries, luckily I checked before heading home, today I went and picked up dinner for the family, they forgot one of the sandwiches in my order and I didn’t realize until I was home, I called the manager Diana and very politely explained my situation, she asked for my number, placed me on hold and hung up on me, she didn’t call me back so I had to call back, the only solution she offered was to replace the sandwich and for me to pick it up, I explained that this was very frustrating and asked why couldn’t they deliver if they had the delivery service, she explained that it will take 1 1/2 hours for the driver to deliver, basically she did not assess the situation to try to make the customer happy after their mistake.

We have been loyal customers for about 12 years now and the drive through service was not as bad as it is now.

Hopefully Jesse Chaluh takes the opportunity to read this review and do something about it, we live in the community and all we want is for us as customers to have the service that we deserve, we are not...