Firehouse Subs Meyerland — Restaurant in Houston

Came here today to get a quick bite to eat before heading to our next destination. I ordered the Club in a Sub and my husband ordered the Turkey and Bacon. While we ordered we were asked if everything was ok that was on the sandwiches. She repeated our order back to us exactly the way we wanted it and correctly, but, I'll come back to our order issue later. We got the meals so we were able to pick whatever size we wanted in cups and fill our drinks as well as choose chips of our liking. I apologize as I did forget to include a picture of the drink station but it was a bit dirty and sticky although everything did work. There was actually ice at this location too. So as I was getting my tea, I did notice that the plastic/rubber tray they had for us Customers to set our cup on was quite thick so I couldn't even fill up my drink enough. There was about 2/3 inches of space I couldn't fill otherwise it would have spilled over trying to move it from underneath the spout. We sat down and there was a lady sweeping the area. Now, when I worked here, we were told (just like at any other restaurant I worked at) that out of respect, NEVER sweep around Customers because when you sweep you're kicking up particles and dust that could get in Customers food. So we'd wait till it was sparse in the lobby and sweep then or just spot sweep lightly. I politely tried getting the ladies attention without any luck. I was going to ask her to not sweep around where we were eating. So we got our food after a couple of minutes and I got the right thing I ordered but my husband, he got something completely different. So he ordered the Turkey and Bacon but he got the Brisket sandwich instead. Which, by the way, was more expensive than what he actually ordered. Now, yes, he did eat it and enjoyed it. But, the lady who took our order correctly repeated our order back to us detail for detail... and somehow she charged us wrong and placed the wrong order. I don't even know how that's possible but it happened. We hadn't eaten all morning because we were all over the place so he didn't want to wait for them to make his order correctly so he just ate it and enjoyed it. We're not upset, we just don't understand how she got everything right except the actual charging and making of the sandwich he had ordered. I don't know if we will ever come back to this location again due to already having other bad experiences here but we shall see. We have given this location several tries. I love the food but I can't deal with a location being dirty and also not caring about possibly contaminating Customers food by sweeping freely around Customers while they're eating instead of keeping up with it throughout the day here and there. Watching her sweep, anyone could tell there was a lot of mess on the floors prior to us walking in. She was gathering quite a significant amount of food and trash. So one can clearly see it isn't being managed as it should be. I hope this location gets things in order because I'd hate to have to go elsewhere when I love...

Meyerland is an excellent shopping experience for those that live in the Medical Center and want to shop unmolested by certain element in the Med Center proper, although it’s undoubtedly a deeper systemic issue, it can still feel unsafe for the elderly and folks with kids.

The food at this Firehouse Subs you can tell is prepared with vigor and passion, and best of all quickly. The inside is very clean alongside the restrooms which is a sure fire indicator of a restaurants habits.

The staff are super friendly and approachable, it’s nothing new to have them politely help you the moment you walk in after they say Welcome to Firehouse Subs. Small talk that actually matters and shows they care, alongside table touches if you dine-in.

There is a table and umbrella outside if you wish to people watch and eat outside. The idea behind Firehouse is an excellent one and pays tribute to our Firefighters all across this nation, the ones that are running into a fire when everyone else is running out, and risk their lives daily to help others live longer ones. Donate handsomely if you can, because they make no qualms about offering and they are transparent as to...

We have been going to this firehouse subs for 5x/month for about 2 years. Good food. Tonight was our last night at this firehouse subs. Food was on par with what it always it, but the customer service was so poor tonight that we will not return. I was there with my wife, 2 and 4 year old. On all the TVs is MTV2, a show that all you could hear them talking about was "balls in your face" and "black dongs". No problem, we are chill people. We asked if they could change the channel as this was inappropriate for children. They came and turned 1 of the two TV directly infront of us off. The other 4 in the restaurant remained on the same channel with the audio continuing to blast in my and my childrens ears. When we requested a managers phone number, they gave us a fake number to start out with not thinking that we would call on the spot. When we confronted them about this, they just happened to give us the wrong phone number on accident. We will not return. There are plenty of other restaurants in Houston, so do us a favor and don't give them your business as...