GameStop — Attraction in Houston

The Nintendo Switch 2 release was bad and mismanaged by this location. My wife and I waited in line in the smelly and hot mall for nearly 3 hours after they opened to pick up our new consoles (since they did not do a midnight release). What was the point of preordering if we had to wait in the same line as new purchasers, for several hours? I would have cancelled my preorder and gone to the Target next door, but Gamestop already had my money. One of the employees stepped outside and took a picture of us without permission while we were in line - I guess we did look a little silly for waiting for the product we purchased. The young female associate managing the door was very kind and answered all our questions and sympathized with our frustration. At the counter, Willie messed up scanning the bar codes for the consoles and crossing them out from his binder. For the sake of these customer’s warranty claims, I hope this was resolved. As they were busy trying to sort this mistake, Willie never offered me any additional accessories, which I was planning on buying. The manager who stepped in to try and fix Willie’s mess did ask me if there’s anything else he could answer for me, and did give me pricing for the items that I was interested in. I instead decided I will purchase these elsewhere, since I just wanted to get home. I didn’t know if my purchase was finalized, and I did not want to leave without a receipt that clearly listed my serial number on it. As I’m waiting for my receipt, Willie looks at me like I’m stupid for hanging around and blankly instructs me that I am able to leave. I simply ask him if there was any sort of receipt for my purchase. Which he just hands me while they continue to try to sort his mistake. After this frustrating experience, my wife let me know that he was also rude when she preordered hers and when she came by afterwards to check on the balance of the preorder. I don’t think that me or my wife will be preordering anything else here. Which is a shame, because this is our nearest...

My brother and I had came in because he was looking for a new mouse pad. The price was said to be around $18 dollars plus tax and I had lent him more money so he could be able to complete the purchase. Once we got to the register, the employee had said the price was around $16 but my brother had just gave him the money he counted before hand since he gets nervous talking to new people. Instead of nicely saying “ hey, you gave me three more dollars than you need to”, he slams the money on the counter and starts counting in his face implying that he doesn’t know how to count. My brother then proceeds to give him his phone number, in which he doesn’t clearly remember the digits. The employee then lays his head on his palm while on the counter like he had lost his patience. My brother then says to forget it and that he’ll just get his item because he felt embarrassed by the way the employee was acting towards him. Once the transaction is over, he is left with ¢83. Instead of just telling him, “your change is ¢83 and hope you have a nice day”, he tells him “ it’s ¢83 and don’t worry, i counted them for you” in a mocking tone. My brother is just standing there like “…”. Before he gave him the bag, he sighed and told him to have a “nice day”. As someone in customer service, I’m against being rude to the people that are giving you service but i think it is necessary in situations like there and wish we could have said something. Do not go to this location unless you want to be humiliated and...

Big rip off on trade in. I sold them my 2 Tb Xbox One S. The online quote was $80, I called ahead to double check what they expected me to bring and they said controller, power cord, hdmi, and obviously console. I take everything down there but I had brought a brand new wired controller. That's when they tell me the trade in requires a wireless controller ( they never said wireless over the phone), so to make the trade in work I would have to buy a wireless from them to go with it. This brought it to $54. Then we get all the way to checkout finally, and that's when he says " sorry, the coupon we applied to the controller you had to buy only applies to trade in for store credit. So now you're looking at $29." So my quote dropped $50. The guy helping me was new, and the manager left the store right when he started checking out the console, so he had no one to ask for help, and I had no way to find out if he might have missed something or entered the controller in wrong, because it was the manager that said it would be 40% less due to not having a wireless controller. ( they were paying me $7 separately for the brand new wired controller, so they actually paid $22 for the console,hdmi,and power cord..$15 more for a 2 Tb console than a wired PDP controller! I was in a bind and out of time, but still wish I would have taken the...