Extra Space Storage — Attraction in Hudson

Updated review as of 6/22/2023 (Since I can't reply directly)

The owner said "The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value."

That statement is wholly false and is business speak for "we do what we want and you'll take it because we know after 3 months it's a hassle for people to move their stuff out". I know their "market value" statement is a lie because there are multiple identical (or even larger) units currently available well below what my rent was raised to. My unit is on the 2nd floor and almost in the farthest corner of the building. "Market Value" would say that my unit should be "less desirable" than a 1st floor or larger unit. So how does their version "market values" work when an identical sized 1st floor and/or larger units are being priced lower?

For any potential customers of Extra Space, ESPECIALLY those signing up online and are tempted by the "WEB RATE" discounts. You WILL get bait & switched! The web rate will increase to around the much higher "IN STORE" rate after you're all settled in. There's no indication that the "WEB RATE" is a promotion or will expire on either the website OR your lease. In fact my initial confirmation email when I originally got the unit says "Promo: N/A". Does Extra Space secretly count WEB RATE as a promo with no indication to the customer? Do they just like doubling your rent with little to no notice? Who knows but I'm not sticking around to find out!

Updated review as of 6/18/2023 It's obvious now that the service I received on 3/18 was a facade for absolutely shady and deceitful business practices. After only 3 months Extra space decided to MORE THAN DOUBLE my monthly rent WITHOUT NOTICE! This is in complete violation to the lease agreement but apparently they'll do it to you anyways. I'm cancelling my lease and now have the hassle of moving ALL of my stuff out now. I wish I never signed on with these people. Absolute worst experience.

Review as of 3/18/2023 This place is so incredibly clean for a storage facility. Also real white glove service from the manager which I wasn't expecting. He gave me a tour to my unit and was very friendly. I'm honestly confused how a storage place can have better customer service than literally every other business...

Look no further ! If you’re looking for an affordable, CLEAN, quiet, safe storage facility with a friendly/ considerate staff and well versed manager David —this is the place !!! — Story: I was looking for a storage unit that was a notable size to hold a number of valued items.

I was greeted by David, who happens to be the manager and he was very understanding of what I needed. He gladly showed me all options ( he was extremely kind, organized, knowledgeable and attentive— immediately knew what I was looking for ).

I was beyond pleased by his customer service and attention to my needs. A lock was provided and he went over all details.

I feel safe using this facility because of how keen the manager David is to the ins and outs of his location. He is well aware of what’s happening here and it’s reassuring when someone takes PRIDE into their work and POSITION. He was beyond grateful to have this position as a manager at the Hudson location and to be frank this company is lucky to have someone who is appreciate and dedicated.

I kid you not, this place is CLEAN. Which is surprising considering the amount of units they have. I’ve been in and out of the storage unit due to moving various items from the city and this place is free from pests, rodents and whatever else. I have not seen one insect upon walking to my storage unit or within my storage. I’m so grateful to have found such an all around affordable quality location.

Please … look no further this is a great facility and my review is AUTHENTIC , REAL and after 30...

This place is horrible…they let all our stuff get water damage and our whole unit full of water and we only knew because we went to get our Christmas decorations. The water was clearly leaking for a LONG time. and made us fix it all, they didn’t lift a finger but bring us a trash bag and a paper towel, when this was all their fault. Don’t use this company they don’t care for customers or their things they only care for money. They did absolutely nothing to make up for it they said they would give us a discount and yet it never showed up we had to ask them about it which was embarrassing and should have been done by them. The rent went up again three times since I last made my other review making my 5 by 10 unit costing me 145 dollars when I called around town I could move into a new one for only 80 dollars a month same size!!!! I recommend to go any where but here also when we needed them to extend our payment day by two days due to my mom having cancer they told us no we can just pay the fees. They are absolutely disgusting and my unit always has bugs in it dead ones but still nasty as well as all around the building you will see dead bugs. I do have pictures if wanted!! I would give it 0 stars but google won’t let me...