Walgreens — Local services in Hudson

Poor service based on stressed out workers!!! My wife got call they were out of a prescription for our child and it asked them to call to order or to go to another location. She calls….40mins on hold. They refuse to look up if I’m stock anywhere else. Tells her to call. Won’t answer question if issue of another store has it for it to be picked up there. Hit hold button without notifying her and then another person comes on phone. Says system is down and they can’t look at anything. Ok…understandable if so but if you don’t tell someone at first sounds like you are just brushing them off and trying to not give customer service. She again asks questions about the transfer and if she has to call back and women says no and it will be fine if location has it. Ok… no Problem….wife goes to hang up and lady goes “oh we actually have this”…..puts wife on hold. Calls my wife rude cause she says “oh my god you got To be kidding me”…..(after she has been on phone for an hr now with an Autistic child screaming for their medicine). Gets back on phone and yes they have it and will be ready in hour. Why yes awesome they have it, but why the hassle??? Wife explains she wouldn’t have been rude or given attitude had she not felt brushed off. Do better service and customers will be nice! Yes you probably are super busy and stressed there but your creating more by brushing people off and not explaining if there is a technical issue! Hope their day goes better and they destress to make their...

I showed up to pick up my prescriptions and she said she had the medication but she hadn’t filled the bottle yet. How long does it take? Especially considering I was standing right there waiting for it, and I was the only customer in line, she could have filled it within two minutes and I would have been out the door. She said she could have it ready the following day, but it still says “in progress” in the Walgreens app. Now I tried to pay ahead of time for the medication through the app, but I’m not even sure it went through. I said I could come back another day to pick up the medication, so I came back and the store is CLOSED early due to “Internet issues.” Yeah, right. This is the worst experience I’ve ever had with a pharmacy. I might just switch to CVS, which I don’t want to do, but if I have to to get my prescriptions that I NEED to function, I might as well. Walgreens corporate needs to fix what’s going on at this store. It’s truly frustrating having to...

Every time I try to call the pharmacy to deal with meds for my parents I have to wait on hold for over 40 min then call disconnects so giving them a benefit of the doubt I call the front store to see if issue with phone but today I was told they are too busy and wouldn’t take calls at all regardless of me waiting couldn’t be bothered so the person at front apologizing and clearly feeling bad told me she couldn’t get anyone to answer a quick question on a new script sent by my moms dr mind you that took them 2 days to get since they didn’t have just frustrating I understand being short handed but to refuse to call back or take call is unacceptable and poor customer service and another time we have dropped off in the morning meds told to come back in a hour only to be told sorry didn’t get done come back later seriously. So many issues to mention today was final straw time to...