I didn't put any stare because they deserve NONE based on my experience, but I had to in order to write this review.We recently planned a 10 year vow renewal (actual ceremony since we never had a wedding). We live in VA, but planned to do our wedding in TX as that is where my husband is from. We were in contact with Leo at first as he was the one that answered the phone when I called for more information. He was very upfront and said that people do not tend to like working with Rita (his partner) and that he is easier to deal with. We decided to go with this venue (even though we didn't get to actually view the venue) because they had a lot to offer for such a great price.The reviews I read about this place were great and the pictures even made it appear to be amazing and everything I wanted. Well, we took a family vacation to Texas and made our way to Dallas to sit with the venue and go over all the details and taste the food. Our wedding planner had set up all of our consults while we were in town. So the first night we are in Dallas we were scheduled to meet with Rita to do food tasting. Well we showed up only to have no food to taste and she said that was never communicated to her that it was supposed to be that day. She never accepted responsibility for her fault and miscommunication with our planner. My planner was very apologetic and said she could show me all the emails and texts showing that this meeting was planned. So as we sat down to go over more of the details she kept going off track and telling us how her partner just lit himself on fire and she doesn't feel sorry for him because now she had to work alone! That is an awful statement!!!! So, we pretty much accomplished nothing during this hour long meeting where she kept blaming my planner for not being ready. Also, when we showed up that day she had her little Chihuahua running around the venue... not ok. My matron of honor asked Rita if she could accommodate use the next day to do food tasting and she was like we will have to see because I don't know if the caterer will be available. She came around with this and we were able to taste the food the next day. However, we showed up tried the food which was pretty good, but then she was rushing us to finish and leave. Her comment was well the caterer made me lunch too and I want to eat...We also asked to see the groom’s suite and she told us we were not able to because her dogs were in there. I am sorry but this is part of my package I should be allowed to see this. The only thing that divided a room was a sliding partitioned wall that they open while your guests on seated at their tables after the ceremony...our guests would see a lot of logistical preparation that I feel should be set up already. Additionally, what drove our decision to cancel our contract with this venue is our wedding planner asked Rita a view questions via text and she told our planner she was too busy to talk! This is absolutely absurd as she is trying to plan our wedding and keep us happy!!! We have attempted to contact Rita and Leo on several occasions to discuss our concerns and they will not return our text messages, phone calls, or emails. Their security deposit of $1200 is absolutely insane and I didn't realize that until I started looking at other venues and they ask for a deposit of $300. The bridal suite room door looked like someone put their hands in mud and rubbed it all over the door. When you first walk in it doesn't smell clean at all. The silverware did not look like it had been cleaned in a few months (it really needed to be polished) and oh let me tell you how the plates cost $1 (really fine china apparently) and how Rita spent $10 throwing plates at her partner and it made her feel great! She also has a bed in the backroom so she can sleep.... I would NEVER RECOMMEND this venue to anyone; NO FRIENDS, NO FAMILY, AND MOST IMPORTANTLY...
Read moreIt has taken me over 3 months to write this review. I will begin by saying the communication could have been better. I had to confirm with Rita a week prior to my original wedding date because I never heard from her after my deposit was paid.
Pros: cost (due to a lack of professionalism we decided to do the wedding and photos only….something just didn’t feel right)
Cons: The cake- purchase your own….I was able to figure out where it came from and I was unimpressed Pay for a professional photographer- it took over a week to receive our pictures and 2 requests….they were not edited and showed pictures of chairs, items and people other than the couple in couple only photos (not new to professional photography) Interfaith- Rita asked the groom what name he called his God….not appropriate at all. It was an embarrassing situation. Someone from the wedding party shared what happened AFTER the wedding as everyone was in shock. He responded by saying God. Which is the truth. Unanswered Questions- I asked who the officiant was but was never given an answer….it was her
So….we were all running from this place afterwards and never received the picture with us and our rings over the bouquet. We have decided to edit a few pictures and trash the rest
If you want a more memorable day, do yourself a favor a spend a few more dollars or take a gamble on your wedding day.
We are also a multicultural family with multiple ethnicities in addition to differing racial backgrounds. We are a family like all others, and we all belong to the human race. It was a very uncomfortable situation for everyone and resulted in embarrassment for the groom as well as everyone present. He will not discuss our wedding with anyone. We discussed it one time after and agreed to NEVER speak of it again. I will also NEVER discuss it. It was a waste of time, energy, money and breath.
We do not even speak of it nor do we show anyone the pictures at our places of employment There are no pictures ANYWHERE as they were horrid. I was told there was a professional photographer. Well, it was her daughter. If she is a professional photographer, she should have edited the photos. At one point Rita just started snapping pictures. Some of my family members tried to save the day by taking pictures with their phones once they realized this was a disaster.
If cost is if a concern then do a ceremony only, hire a professional photographer, and run to another venue for your reception. The bridal suite was also dirty (trash and the floor was filthy). The cost was not an issue for us but the location was paramount.
My cousin married and had her reception here a few years before so I was shocked.
As I have previously stated, we DO NOT speak of my wedding. How could this have been such a disaster?
I gave 2 stars because we had to reschedule as the groom was hospitalized 4 days before the wedding and we were able to reschedule without a fee. Otherwise, I would have given this venue a 1 for the brick and mortar.
She asked to be paid in cash which was fine…a little odd but fine. We sent the deposit via Zelle. I did screenshot shot the confirmation email she sent me after I verified the deposit was received.
Just in case someone decides to respond, we married on 10/29/23 (2pm to 3:30pm). I don’t know if she thought we couldn’t afford better or were too ignorant to know about professional photography….. I do know we were not treated with dignity and respect. My children were also publicly called “critters” in during the ceremony in front...
Read moreBUYER BEWARE – This review is based on our experience. We immediately had buyer’s remorse shortly upon securing this venue for my nieces wedding and paying the deposit 9 months prior to wedding. Our overall experience was significantly traumatic and stressful due to a lack of communication and serious mismanagement leading up to and on the wedding day. During the initial meeting the owner, Rita, offered extra lighting and such that would be complimentary. This in fact was not so as evident per the agreement that we received from her. The items contained itemized associated fees. Upon questioning the agreement, we were advised that we mis-understood. Perhaps? We had issues with the tablecloths. We did not receive the alter we requested. It felt like bait and switch and a lot of double talk throughout this entire process and felt like we were being nickeled and dimed throughout. We decided to use an outside caterer once we realized that there were no menu options available to select from or no food tasting offered. Once we communicated this to the owner we would now have to absorb catering cancellation fees although this decision was made approximately 7 months prior to wedding day and we never had a meeting with “caterer” nor were we made aware of who the mystery caterer would be –no clue; but per Rita because the caterer had penciled in the date we now had to pay cancellation fee. Additionally, we were offered the venue for the entire day to allow for the wedding party to meet early to get dressed, take pictures etc. However, we were not made aware until about 2 months prior to wedding that there’s actually a church service on Sunday therefore we were not allowed to assemble at the venue until after noon. The Wedding was scheduled to start at 4:00 pm. In short, there were issues, miscommunication throughout. We could not confirm a rehearsal unless we paid an additional $300; therefore 2 weeks before wedding we were given day and time for rehearsal although we were told no staff would be present and door would just be open. The day of rehearsal doors were locked!! No doors open or staff present. We called owner and she stated she was not aware that we had a “meeting” and she was out of town and no one could come and open the doors for us!! Saturday 24 hours prior to the Wedding the bride received a call from Rita that the venue had no water and no electricity and the wedding location would need to be changed!!!!! We were mortified. The management and organization at the facility were unreliable and added immense stress to what should have been a special day. Fortunately, we were able to secure another venue. Leslie from the new venue was Top Tier and very gracious and ensured that everything came...
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