Inglewood Park Cemetery — Attraction in Inglewood

The initial call with their “concierge” Steven was great. He took all the info, helped with the paperwork and scheduling and provided a cell number to contact him. He said he would e-mail his contact info and the contact.

He mailed the contract with the wrong name and never e-mailed the other information I requested.

Left VM on his cell on a Thursday, and on Friday. No response. Called on Monday no response. Called the main office and they got him on the phone for me where he fixed and sent the contract but again did not send a separate email with the requested information.

The mortuary called him on his cell and the main number yesterday to arrange the delivery of the ashes and he didn’t bother to respond to that call either.

A death in the family is a rough time and this “concierge” is anything but responsive and not very helpful for anything that doesn’t include the contract and payment.

Part two:

So after my original review I was contacted by Inglewood Park. I tried to call the person who responded but never got a hold of that person only got VM.

Monday morning the original concierge Steven (Esteban) called me about 9 am and said everything was handled with the mortuary, the contract was ok and everything was setup for the 11 am service on Saturday as promised. Then a woman called me to check in about my complaint. I asked her a bunch more questions and requested an additional table and/or an easel to display the photos as I was told the table is very small that they provide. I reverified that we would be getting a shade canopy because it was going to be hot and I was told that someone would be at the funeral location 15 minutes early to make sure we had everything we needed and to bring the ashes for internment. The woman said she would look into it and have Steven call me back. He did and he confirmed again everything above and that the mortuary had been called to deliver the ashes so they could transfer them to the final urn.

I checked in with my mortuary contact only to be told she had not been contacted and neither had any of her staff and there were no messages from him. Ok so now I am MAD! Straight up lying to me. So I called the lady again and complained. She had him call the mortuary and get it all straightened out. Then a few ours later called me back to ask me to change my review. REALLY?

Everything I said in the original review is correct. I also let her know that her company has a horrible reputation with other mortuaries and other people in the industry and that maybe instead of asking me to change my review they needed to look further into the way they do business and make changes to the staff and leadership to fix the internal issues.

I did say that after the service if all went well I would add that information and hopefully change my star rating.

Well that is NOT going to happen!

When we arrived the guards tried to send us to the wrong location. I knew enough to tell them she was not being buried and they needed to check again. Once we arrive there is NO shade structure of any kind. The Mausoleum had chairs and a very small table but no easel or additional table and no one there from Inglewood. And let me say that they actually charged 500 extra to have the service on a Saturday so they can pay the employees. There is no additional charge for week day services.

Again the service was scheduled for 11am and someone was supposed to be there with the ashes and to help us starting at 10:45. At 11:08 am I had to call the front office to see why no one was there so we could start the service. And there is no fans or air in the small mausoleum no shade structure so we are all melting in the heat. Around 11:25 or so someone with an attitude shows up with the ashes and we ask about the items that are not there and are told there’s nothing he can do about it. The Pastor performing the service asks about the person who is supposed to be there to complete the interment during the service and is told they can’t guarantee someone will be there during the interment service...

We had a double service on 12/8/17 at Inglewood Park. Our family counselor was Jason Downs. After going over wall plots and ground plots we went with a ground plot. Jason offered us some the most expensive plots that he had until I told him that I saw some property listed with a broker for $5000 cheaper. After we found a property at a price we agreed on I asked Jason if we could view the property and he said "He had to check the inventory and that would take about three hours" I then told him that we would wait and that I’ve never waited three hour for a counselor to check inventory. He then said that we could view the properties in about an hour. After we viewed the property he asked us to come back and sign the contracts. We came back two days later to sign the contracts and the paperwork was done for a totally different location. Jason asked us to come back again after he got it straightened out. We came back for a third time and we requested to have the caskets lowered in front of us for an additional cost of $750. Needless to say it didn't happen. I went in on Monday 12/10/17 and spoke to the vice president of operations and Ms. Cheryl Lewis and she told me she would speak to the other parties involved and call me back by Tuesday. I called her back on Wednesday and left a message and she returned my call. When she returned my call she made me feel like she was agitated at the fact that I had even called her back. I asked her did she speak to Jason about the original contract and she told me that Jason said there was no original contract. I was floored! Because with all of the mistakes and back and forth Jason dropped the ball and didn't include the witnessing fee. Then she said to me "I don't know what you want me to do! The services you paid for were completed!" I have done countless funerals at Inglewood Park without an issue. But when a customer tells you detail by detail all the mistakes that were made and you dismiss them like their issues are not valid and like they don't matter it's really sad. Inglewood Park has some of the highest prices in the state of California. When you make a mistake on something that’s so important to people you should show some compassion and own your mistakes. I'm sad to say that my experience burying my only son at Inglewood Park didn't meet my expectations. I will be writing the Consumer Affairs office as well about the shady practices at Inglewood Park. Update I forgot to mention that Jason told my aunt and I that the cost for the vaults were $750 each and he did not offer us the lower option vault that was available. He cost us extra money that we didn’t have to spend had he let us know all of our options *I’m currently waiting to hear back from the president of operations Mr. Rick Miller Update 12/19/17 I spoke to Mike Miller who was very understanding of my position and I tip my hat to him for not sweeping this situation under the rug. I recommend that Jason Downs gets some sensitivity training. I also feel that Ms. Cheryl Lewis needs to fully investigate issues and concerns of grieving families before she automatically assumes that her employees are correct. Once again Mr. Miller you were very understanding and I truly appreciate you meeting...

They will only contact you if you're a new customer. My family has a plot and my husband and I have been trying to get in contact with Gabby for weeks to no avail. I have sent letters and left messages and I am still waiting to hear back. Maybe this negative review will wake them up!!! Like I said they're only interested in new business and neglect current customers.

My father-in-law was in contact with Gabby to get his name on the title in 2009, he was sick and never able to do this and passed in 2010 we found the documents in 2014 of him trying to do this and that is how we knew he was in contact with her*

September 2015: The first email was written to Gabby! She told us we need copies of death certificates and names and addresses of all surviving heirs including R.D.M (ex-husband of owner J.V.S. passed in 1980's) October 2018: I would also like to add that the plot was purchased my my Aunt and her first husband. They divorced in the 70's and during the divorce they had his name taken off the title as well as a NOTARIZED form stating she is the full owner. My husband had stated this to her multiple times and she still wanted a copy of his death certificate to make sure he didn't have any living heirs!! FOR WHAT?? He does not own the plot, his ex-wife did and we are the only surviving heirs.... Anyways $230 ($200 for the affidavit of heirs and $30 for the death certificate) we handed her the necessary paperwork and what does she tell us?? She didn't need it (the death certificate). You all have no idea how much time, money, and resources we wasted for nothing. Okay, lets fast forward, the affidavit written by Gabby and has MULTIPLE misspelling, calling our aunt a female then mysteriously shes a male, her brother is called her son, so on and so forth. November 2018: The next step, we are in late Nov early Dec and are trying to accomplish the what seemed like an easy task of taking two names off the title (these family members don't wish to partake in any of this mess) I finally get a hold of Gabby and she tells me that my husband needs to write a letter requesting this or we can take another 2hr. trip back down to Inglewood and pick up the form. My husband decided to write a letter since he cannot take another day off work for this mess. Oh, I forgot to mention another $200 to take each person off the title. Letter was sent Dec.2018

February 2019: We have not received any forms, letters, paperwork, etc. I have called and left call backs with the receptionist, the latest one being Friday 2/1/19. I explained my frustrations with her and asked if there was someone else that can help me and she said only two people can help, one was on break and the other is Gabby. I waited for a call back and nothing. Maybe this negative review will help us speed up the process.

• I have spoken to the family in Oregon, whose names are on the title and they've stated that they had not received any paperwork from Inglewood Park Cemetery. We were hoping maybe she sent it directly to them even though we asked for the paperwork be sent to us, that way we can we can have it sent certified mail to prevent any excuse or problems about them not receiving...