Trulieve Inverness Dispensary — Attraction in Inverness

After today trulieve has officially lost my business for good. I will drive an hour to grow healthy before I drive 15 min to trulieve. The wait times in crystal river fl. are absurd. Constantly an hr wait and they only have like two people in back and like ten registers. Are you people ever gonna catch on and hire more people there? Probably not!! I left the crystal river location and went to the Inverness location, I’m sitting there and a couple walks in for express and she gets called back like everyone and then she comes out and holds door and dude just walks right back there. Which I know is wrong, no one called him he just went straight in. I said something and another guy sitting there jumps up and says I’m tired of listening to your f’ing mouth and I really didn’t say much to begin with and not to him at least not at first until he ran his mouth to me and then your girl at the counter jumps down my throat. Your system of doing things is horrible I’ve NEVER had the wait times or experiences anywhere else that I’ve had at trulieve. So I’m done never again. I wouldn’t buy a loaf of bread from this company if it was the last place on earth. Do you actually think that people aren’t gonna get annoyed when we’ve been sitting there for 45 min to an hr and people just walk right in and get called right in the back. Express needs it own lane, counter whatever you wanna call it so that they don’t take precedence over everyone else and the hell with the people that have been sitting there an hr. Because that’s exactly how we feel whether you realize it or not or is that the plan so people get so aggravated that they buy more. We do notice the amount of cars when we pull in and the amount of people waiting when we walk in and sit down and wait and wait and wait and people just keep coming in and and a lot of them just going right around you and I’m sitting there like wth. There was a lady sitting there before I got there and she got up and asked have I been skipped I’ve been waiting for over an hr so I know darn well I’m not the only one and that’s at every trulieve I’ve been to I see that. So it’s not just me!! I’ve never had more then a 10-15 min wait at the most at other dispensaries (not trulieve) I’ve been to whether it’s Inverness, Tampa, Ocala, Bradenton or Gainesville. I know you’ll say order ahead, tried that before and if you wanna wait all day for them to fill it then have at it and hopefully they didn’t run out of what you ordered and they text you it’s filled when actually it’s not because they’re out of what you ordered. Get with...

I have been a Trueliever for more than four years. In that time, I have visited Trulieve dispensaries throughout Florida, such as Ocala, Gainseville, Tampa, Orlando, Jacksonville, Boca Raton, Brooksville, and Crystal River. Experiences have varied across each location. Sometimes I receive exceptional service other times. I have had to report employees to the corporate office in Tallahassee. Medications vary across these locations; much of the time, I must compromise with inferior grade products. Sometimes I get a wonderful surprise, and the quality of the medication reminds me why I am a patient. The most beautiful surprise Trulieve has offered lately is the opening of the dispensary in Inverness, Florida. Since the stores opening on Veterans Day this year, I have visited this location three times; I am convinced that I no longer need to experiment with locations across the state, and I have a Trulieve to call "home." The physical location is excellent for sure because past travel times were no less than an hour away from my house; a twenty-minute round trip to get medication is a dream come true. The medications at this dispensary have been the most consistent in my experience as a patient. I have not been disappointed even remotely in the availability and 'grade' of medication required to soothe the suffering of this V.F.W. However, the most significant factor in my experiences at Inverness is the quality of customer service I have consistently received at this Trulieve location. Service here should be emulated across all franchise locations. Upon arrival today, I was met by Breanne, a member of the management staff. She allowed me an opportunity to create a dialogue with her; this interaction is vital for me. I believe the management of this location genuinely has my best interest as a patient first and a customer second. Then I was introduced to Allison, the clerk that dispensed my medication. The significance of this interaction is immeasurable to me personally. I felt comfortable elaborating my ailments to her, which gave her the power to provide me with the best service and products in memory. I thought that I was genuinely understood and not judged while being expressive to a stranger. These qualities are vital to me as I am still assimilating from Service member to civilian. In summary, this location made me feel like a human being, and I recommend this spot to everyone in Inverness, Hernando, and Lecanto. Thank you all from the bottom...

Entire staff is upbeat and helpful here. I have been there on major sale days and the wait is still faster than anywhere other location I've been to. Always have stock and a wide variety. Flower is almost always quite good and % now listed on the site is great. As someone who makes their own rosin, I'm always happy to grab a little blue river. And the RSo is definitely on point. Edibles are the state standard, I'd love to see them in larger quantities, so adjusting a dose worked a little and more economical... but have to admit the binske chocolate is pretty delicious. Easy access from main road & ample parking. Nothing negative I can say so far.

• update* I see Alot of people praise certain employees, but get very upset about the wait. The same employee, organized a walk out for a different dispensary... and gave zero concern for you. The staffing there cannot happen overnight due to background checks for this industry, so it'll take more than a week to get a new team. BUT THEY DID IT IN RECORD TIME. The store is flowing better and faster than ever. From management to budtender this new team is rocking it. I have watched this store grow since they opened. And I have dealt with more locations than I can count. Hands down Inverness is my favorite location, with a staff that truly makes you feel like family. They had a 2 week period to get a better, more mature and focused staff. Carter is being praised in reviews, but know he aided in your pain if you were part of the long wait as he aided the walk out to go elsewhere. They did it during a shift with no notice thinking it would hurt the location..It hurt us.,.so.think about who you praise in the reviews. If there aren't there, they were probably part of it. Yet Bill, the manager among others made sure this store persevered. Great store, great staff, great management and the location is great with ample parking. The wait is maybe 15 minutes on a busy day...