Panera Bread — Restaurant in Inverness

I guess customer service is almost non-existent anymore. The cashier was rude and gave us attitude. No one even greeted us when we walked in and three employees were at the counter. We ordered two soups in bread bowls to-go plus a bagel. We were the only ones there ordering at the time. The cashier said they were out of bread bowls although they had 7 sitting on the shelf and baking rack right behind her. When I questioned her about the 7 sitting there she gave me attitude and told us the manager said we can't sell them. We told her twice we wanted the order to-go. When they called my name the order was made for eat-in and the receipt said eat-in and they forgot the bagel. Luckily one decent employee came forward with a soft cast on her foot to help correct the situation. She offered us free cookies and I said we really wanted bread bowls, she said she could give us one, but not a second one. They never explained why they couldn't sell the ones they had out. She was very courteous and we appreciated her help. While transferring our soups into to-go containers they got soup all over the bag and all over the outside of the containers. They definitely didn't care how they served us. We will never go back to this location. Panera has really gone down hill in the last couple of years. The broccoli cheese soup was not as good as...

Out of bread for the pick 2 meal before 6PM. Out of several choices on the menu. Mac and cheese was ice cold as was the toasted roll my sandwich was on. Friendly people just the worst Panera I have ever eaten at.

We tried again in the hopes out previous visit was a bad day for the establishment. We were sooooo wrong! We have tried a couple times in the last few weeks and the last time was at 1100 and it was the worst experience we have ever had at Panera. almost no bakery items, no bagels, no bread, and half of what we asked for was not available from their menu.

We attempted to order a pick 2 and was told they didn't have the sandwich or side for me, and did not have the sandwich my wife ordered. Mine was simple - Chicken Sandwich and Mac and Cheese with baguette. Nope - try again is what I got. I asked for a different sandwich and side and they were unavailable also. My wife ordered and was told they were unavailable so we asked what they had. The person at the counter just turned and pointed to the menu board. I said we ordered from that and were told no, so what was available? She said most things were unavailable. We left and got our sandwiches elsewhere.

Sorry excuse for a Panera and the manager needs to be retrained and so does the staff. Maybe cooperate should take an interest in how their name is being trashed...

Noah you are not at fault personally, but for you to hold a title such as manager, you’ve got a long way to go buddy. You didn’t ONCE ask for my name, my order number, my address …. How were you going to refund my money which was your only resolution to my entire order being wrong? You never once asked for my information , you were very passive aggressive with the way you spoke. I as the customer should not have to call door dash and say “hey I know your driver didn’t do anything wrong, but can you send them back out on a tip less delivery to fix what PANERA messed up? I am a frequent door dash user and do not want the reputation of someone who does that. Shame on you Noah. Seriously, whoever trained you should be embarrassed for your lack of respect to the customer when it comes to situations such as these. Don’t worry about it though, I’ll throw this 50$ order in the trash and never ask for my money back because that’s the customer I am. You’ll just lose my business forever . It is so infuriating when your only resolution is “we will refund your money” . I ordered because I was hungry and needed dinner . Funny how your receipt says “ Accuracy Matters. If your order is not right, please let a manager know”. On the line where a signature should be for quality control, it sits blank. Thank you Panera for ruining my dinner...