Onelife Fitness - Irmo — Attraction in Irmo

I have been a member of this gym for years (since it was a golds). The quality and customer service has taken a drastic nose dive since the change in ownership. Yes some renovations are being done and it seems to be cleaner overall but at what cost? The renovation process has been a total cluster*. There is little to no communication to members as to when things are happening and when things will be shut down. Recently they redid the locker rooms and there was no warning until you showed up one day with no place to change and no place to keep your belongings. The locker room closure lasted much longer than originally stated (over several weeks) and they didn't replace the toilets at that time so then had to reclose them several weeks later to do the toilets. Now they're redoing the floors. It's an utter disaster. There was once again zero warning until you showed up and half the gym and equipment is roped off. People were walking in just to turn around and walk out. Today things worsened and upon walking in at 5am there are now less than 15 machines available and no free weights, stretching area, cables, racks, etc. Over half the gym is blocked off. This is a gym with thousands of members and the workable area has been dwindled down to less than what you would expect at a hotel gym. There was zero warning or communication of this. Not a single sign or email. They claimed it would be done within a matter of days but given the fact they aren't even done pulling up the old floors (let alone putting down the new) I think this will be a problem for at least another 1-2 weeks. Looks like I'll have to pay for a visitor pass elsewhere in the meantime (or drive over 30 minutes one way to one of their other locations). There recently have also been problems with the AC upstairs and many days there is none at all (mind you it's been 90-100 degrees). When complaints or feedback are relayed to management they seem less than interested. Their only concern is "corporate" not hearing about it because "our jobs are at stake". Staff is no longer friendly and approachable. They sit around in groups on their phones and don't smile or even acknowledge members. It's a completely different environment then what I have come to expect over the last 20 years. It's no longer customer service based. To make matters worse they're now charging a renewal fee and upping their monthly rates (double what I've been paying for the last 20 years). I know many OG members have already left and I'm sure many more are headed that way. Once our contracts are up, we will also be seeking a new gym. Such a shame but as they say... all good things must...

I don't want to hear the "Oh Im sorry, call our corporate office" either. I would give this place -1 stars if I could. My wife and I are in the military and were looking for a new gym to sign up with so we chose to take a look at MUV fitness and try the 14 day trial. My mother in law is a paying customer who has a current membership at the gym and wanted to go with us so that she could enjoy a nice workout with us. Upon leaving the gym, we were approached by the fitness manager who had been eerily staring at us while we were working out decided to cut us off at the entrance and say "Let me holler at y'all real quick". That is no way to address potential customers and an active paying customer. He then proceeds to ask "Were you training that lady over there? Because some of the trainers brought it to my attention". We then responded and said " That "lady" is my mother in law and my wife's mother and we are just working out". At that point he should've apologized for being mistaken and let us go about our business. Instead he insisted in a very rude and condescending manner that we were training her with his silence and blank stare like we were going to change our answers or something. He knows that my wife and I are potential customers and has not once asked "Hey how are the amenities? How are the machines working out for you? Is there anything thing that we can improve on or entice you to become a permanent member with us? No type of good customer service was provided at all. Even after the case of being mistaken, he still did not acknowledge anything about the entire situation but when it was time to show my wife and I around the gym and court us for our business everyone was nice and welcoming. 50% of the gym is basically off limits to anyone who does not have a trainer with them. The people at the front desk are condescending as well and think that they are gods gift to earth. The equipment is old, dirty and run down and the staring here is very uncomfortable. Customer service should be warm and welcoming and this place works with the "How can I get your money" instead of the "How can I help you" philosophy. This place will not get our business and I will do everything in my power to deter any and everyone to stay clear away from this shady establishment. After the altercation today, I went and read reviews on google and sure enough we are not the first customers who have been treated horribly. One thing that I can not and will not tolerate from a business is bad customer service. Stay away...

Onelife has done so many renovations that have dramatically increased the quality of my gym experience.

The staff is generally very friendly and welcoming. Being that they have changed ownership from MUV, new elements have been introduced like a photo requirement (so if your a little self conscious like me, you might want to make sure you wear your makeup the day you decide to join! lol)

Beyond that, I feel very safe at this gym as a single mom. I’ve been going here for almost a year and never felt intimidated by any other patrons which is a testament to how the staff set the culture for this gym and the respect each patron has to each other. When you attend this gym you will see patrons from every age range, and all different positions in their physical fitness journey. It’s very welcoming!!

While the woman’s only area has been removed, they have fully renovated the woman’s locker room area. It was a much needed refresh and looks amazing!

I cannot rave enough about the childcare staff at this gym!! The entire staff has been incredibly welcoming. Netta, specifically, has become a family friend of ours. She loves and cares for my son and myself, on our good and bad days. She is a fantastic example of a childcare provider who loves each child, and it’s so evident she loves what she does. It’s staff with this mentality that make going to this gym a pleasant experience. It’s hard some days to find motivation to take care of myself, but the fact that my son WANTS to be there around his friends really helps. My son is out of the baby and toddler range, but I do think the ‘Kid’s club’ area could benefit from a baby proofed area so the smaller ones could have a safe space aside from the bigger kids like mine.

Any equipment I’ve ever utilized has been in operation which can’t be said for other gyms I’ve been too. I also appreciate how they have laid equipment out in the space as a whole. It allows everyone to have space for their workouts without being on top of one another!

I love using the pool and hot tub. I haven’t utilized the recovery zone yet, but it looks nice!

Overall, this is a great gym, and I would absolutely recommend...