The Park at Irvine Spectrum — Attraction in Irvine

I have been with Irvine Company for 6 years and I have paid them over $144000. I can attest that Management at the Park is the worst management team I have ever seen in my entire life, specially after Patrick has become the manager. This is exactly what has happened to me and believe me, it appears no one really cares about management in THE PARK , and any complaints will go no where. We appear to be just PAYING NUMBERS to Irvine Company; we pay top dollars and when it comes to management in THE PARK we are not taken care of compared to the minimum standard care a very small leasing office or property management company would give to their residents.

I have paid over $144000 so far to Irvine Company on time and here is what has happened:

On the week of 4th of July, I have logged in to my account to pay my rent via "Resident Portal" Connected to my "Chase" account, as I have done as long as I remember. On July 17th, 10:30 PM, someone rings my apartment bell and hands me an "Eviction Notice" for non-payment. In the Morning, I call assistant manager at The PARK ( Laurel Howeth) and then call Ron (Customer Care). They say there is a notice sent to my resident address. I remind them that in the last few months I have "repeatedly" asked for "updated mailing address" in Person. I have asked team workers under "Patrick" manager at the Park to update my address when I had not received my notice for rent increase.

So after multiple in person inquiries with Patrick (manager at the Park) and with Ron ( Irvine Company Customer Service) few months back, next thing I receive is this: Team under Patrick , this time, don't even care to make a call, or give reasonable notice. An attorney sends a letter " Eviction Notice".

So, now I have to pay "Attorney Fees" , Plus rent, because I was late. No one in Management Office CARED. No one Took Time to make a call, no one cared to mail to my mailing address. Also in customer care office ( Ron) no one cares to look into "Portal System", When I asked "Ron" in customer service "Why my chase bank account is deleted" , and I am required to pay an "Extra $60" to add a bank account ", Ron said "He does not know" and "he does not have access to that". Do you believe a company as large as this, dont have a TECH SUPPORT?

So the VICIOUS CYCLE of The Park management company ( Patrick and Laurel) and Customer care ( Ron) and "Irvine Company's Tech support" is a deadlock. There are a lot going on on that "Tech Support Desk" that could show I tried to pay rent and I believe it must be "Corrected".

Now, I am sure Patrick does not like me. I am sure I didn't delete my chase account and I am sure Irvine Company's Customer Service concluded No one is responsible for rent but me, but will you agree paying $144000 would require to expect a reasonable management team to make a call or send notice to my address, after I have paid $144000 of rent to Irvine Company.

So Patrick in Management can dislike me, Laurel in Assistant management can tell me this is my problem, Ron in customer care can say he does not have access to Tech support and Attorney can charge $ 600. So I have paid in access of $144000 plus attorney fees to Irvine Company. and I don't deserve a reasonable mail and a phone call for an online payment, when Laurel affirms, "She can see I logged in and attempted to pay" at the beginning of July.

The above true story tells you ; millions of dollars spent on management and customer care is wasted, specially when it comes to The Park II , Current management ( July 2018) and Irvine Company current Customer Care (2018). Thank you for reading my truthful review. I hope this wouldn't happen to you. The management has just posted that alternatives were offered to me; why would I write a comment if reasonable alternatives were offered? Everything above is true statement. Respectfully, what makes you believe you may disregard the intelligence of people who read comments--I recommend the Current Management at the Park allow more responsible...

I have been living in this complex since moving from New Jersey in January 2017. I chose living in an apartment that overlooks the park area since I was told that these amenities close at 10pm. Well, since the start of Ramadan and throughout this summer, there have been kids screaming and yelling in the park area until 2am. Now, I can live with kids (6-14) being outside playing until 11pm or 12am sometimes, but every night?

When I talked with security, I was told that the amenities do close at 10pm (well, at least the PlayStation and the pool areas), but that areas like the fountain, the street closed off in the evening, and sidewalk areas are not considered amenities. C'mon Irvine Company, really? I was even told that the sign posted in the middle of a common area with grills and tables was for the playground, even though the playground has its own signs and is at least 80 feet away from this sign.

I did find that calling Security twice a night would lead them to at least ask the residents to be quiet, but I tired of having to do that every night. Even though it is a beautiful, breezy night, I close my windows because of the noise. I did look at the local noise ordinance, which states “any person…maliciously and willfully disturbs another person by loud and unreasonable noise”, is considered a violation. Currently, I feel this is a waste of police time to have them come to the complex, since Security should be enforcing what I believe are reasonable rules within the complex.

I can't speak for the rest of the complex (which is why the rating is not less than 3-stars), but I would highly recommend against renting an apartment that overlooks the park unless you are an incredibly sound sleeper. Take this for what it is worth.

UPDATE 1/25/18 ... So I have decided to move out of this property. While the noise has been a nuisance at times, it deals more with the cost. When I signed my lease a year ago for the studio apartment, the price was $1875/mth with one month free, which really brought the cost down to $1,730/mth. They renewal proposal was for $1,995/mth with either a 12 month or 18 month lease. I simply cannot justify a $265/mth price increase.

When I called to ask about the increase, I was told that the actually going rate for that apartment was $2,150!!! So I did some searching on other locations and considering the Irvine Company has 56 properties in Irvine (can you say monopoly), of course that is the going rate. They have a total of 80 properties in Orange County.

I was going to look into Newport Harbor, but it turns out they own 10 properties in that town also. It looks like I have settled on a property just south of Irvine where I will be getting a 750 sq. ft., 1 bedroom (vs. 607 sq. ft., studio) for under $1,800 for a 10-month lease.

Sorry for dragging on, but use this information as...

I've been deeply disappointed with my experience renting from the Irvine Company. The safety of their properties is highly questionable, and it seems like nobody cares about the renters' well-being. There have been multiple instances where safety concerns were ignored or dismissed by management. Instead of addressing these serious issues, they are more focused on collecting rent and other fees.

Communication is poor, and it's clear that their priority is profit over providing a safe and comfortable living environment. If you're considering renting from them, I strongly advise looking elsewhere. They might have attractive properties, but the lack of concern for tenant safety and satisfaction is simply unacceptable. I've had a disappointing experience at The Park apartments managed by the Irvine Company. The staff in the office are consistently rude and unhelpful. Whenever I’ve needed assistance or had a question, I’ve been met with indifference or outright hostility. It’s incredibly frustrating to deal with people who clearly don’t care about their residents. For the price you pay, you’d expect a much higher level of service and professionalism, but unfortunately, that’s not the case here. I wouldn’t recommend renting at The Park apartments unless you’re prepared to deal with poor customer service.

I am talking about what happened to me. On the 21st, August something bad happened to my car in the parking lot and only my car, even though there were many cars in the parking lot, I went to the building office, but it didn't matter to them. I feel like my family is in danger and despite all the cameras in the parking lot, they won't help me and tell me to call my insurance, but it's not about the financial damage to the car, it's about me and my family being in danger. . I am a single mother living with my two daughters, In addition, I have been living here for ten years. In the past, it was a very good, safe and orderly place with excellent rent, but unfortunately, it has been two years since the situation has become very bad and with unbelievable price.

I regret renting at The Park apartments managed by the Irvine Company. The safety here is a major concern, and it seems like management couldn’t care less. Despite bringing up issues multiple times, nothing gets addressed. The security measures are inadequate, and there’s a general sense that the property is poorly maintained when it comes to resident safety.

It’s clear that the Irvine Company prioritizes profit over providing a secure environment for its tenants. I feel unsafe living here, and I wouldn’t recommend this place to anyone who values their...