Blink Fitness Irvington

Management needs training in customer relations and professionalism. Rick is very rude, cold and lacks tact. I came in to cancel my membership but needed a fee removed before doing so. When his staff informed him of my request, he didn’t even bother to greet me to explain the policy. He instead sent his staff back out with a post-it of the phone payment company. They could not help, claiming they were a third party company without access. He only then decided to come out when I had the phone agent repeat this to the front desk staff. When he came out, he still did not greet me. He instead fidgeted around, avoiding eye contact with me with his arms crossed. Still, not apologizing or expressing any concern over my request. I received an email address to submit my request from the agent over the phone. I asked Rick for his work email so I may copy him to the email and he responded, “I’m not giving you my email.” His demeanor toward my request exacerbated the situation because I feel this is a regular occurrence that has made the staff cold to member concerns. To be clear, I only requested the annual fee be removed since I was canceling and had not used the center in over a year and had already paid annual fees without utilizing the center. No due diligence was done to verify my request. Apparently no one has authorization to adjust any fees. No accountability. Only attitude and mainly from the gym manager. As I type this, I am still at the gym waiting on a response from the support contact because you can only cancel in person and I can’t cancel with this fee attached to the accounts. Has Rick offered to complete the cancellation once support responds to my request, no. 0 customer service or consideration.