Experimax Canton OH — Attraction in Jackson Township

I went into the Canton Expericac location about a couple weeks ago and to say that I am pleased, grateful, and relieved is an understatement. I spoke with Zach and told him about my MacBook (2011 15" MacBook Pro) that I had recently purchased from the Akron Experimac store. I had only had it for about 6 months (still had my receipt and everything from July 2018) before it stopped coming on. Zach took a look at it, asked me questions about its functionalities and with every question he asked my MacBook fit the description of the listed problems. Basically my $800 MacBook was completely useless because of a known internal failure that stopped it from turning on, had white screens, and was dead. There was nothing that could be done for it. Zach explained to me that the 2011 15" MacBook was known for that problem and a lot of stores stopped selling them for that very issue. Of course I wasn't able to take it back to the Akron Experimac store because they literally no longer exist/closed. He told me that I wasn't the first and won't be last person to come in regarding a "garbage" laptop being sold overpriced and doesn't work after a short amount of time. Not going to lie I completely lost it and burst into tears, I was out of $800 and couldn't even hold the store I bought it from accountable. Zach reassured me that he'd do everything he could to help me. To make a long story short he literally gave me a 2010 15" MacBook Pro off his floor, put in my hard drive, and gave it to me. He explained that he personally worked on this computer (just like any computer in and at his location) and if I was to have any problems and he'd fix it for me. I was so shocked that he'd do this because please understand that he didn't have to since Experimacs are independently owned and operated he had no obligation to even help me beyond telling me what was wrong with my original MacBook. He said to me that "I'd rather have you leave my store with something and make you a lifelong customer than to leave you high and drive over a store that gives Experimac a bad name".. this is hands down the best customer service I've ever had. LET ME BE CLEAR -- this wasn't because he gave me a MacBook but because he genuinely answered all my questions, heard my problem, explained thoroughly the situation from the Akron store, and then gave me a solution that was appropriate for my situation. I am forever grateful to Zach for his kindness, knowledge, and thoroughness.. so if you need ANY MacBook or Apple product needs come see Zach first.. he'll be able to tell you anything you need to know. Thank you so very much...

I visited Experimac recently because I was having a lot of issues with my mac that I used for work. I was really impressed with how knowledgable the staff was. They were able to resolve my issues quickly and they presented me with appropriate solutions. They were extremely fair (arguably generous) with their service fee too! (I personally haven't had a lot of luck with other electronic retailers, especially the "big" ones. A lot of times I feel like I receive little to no value from the services they provide.) I was so pleased with Experimac that I decided to purchase a new Mac for personal use. Experimac was a new and better experience for me, they did not try to sell a bunch of nonsense to me or the most expensive model in their store. They listened to my needs as a mac user, as well as my frustrations with my current circumstances, and directed me to some great options. I was so impressed by the quality of their products and how economical their prices were. I could have never purchased a device like this off the Apple store shelves on my current budget. Beyond fixing my old work mac issues and helping me decide on the product best suited for me, they also offered to help me set up my mac and transfer some files - free of charge! I couldn't believe it. Both gentlemen repeatedly mentioned that I was welcome to return to the store if I ever had any questions or needed help with anything. They are very accommodating to their customers and for that I am so grateful. From now on, I will go to Experimac if I experience any tech issues or if I need to purchase a new Apple device. Hassle free shopping experience, quick and helpful...

These guys rock! I have a 4.5 year old Mac Book Air that was I was having issues with trying to connect to my printer just out of the blue. I was getting the spinning wheel. I tried everything but could not get it to reconnect. Then I was having the same spinning wheel issues in Word and Excel. I took it in to Experimax and Jermaine and Zach knew immediately what to do to fix it. It turned out that an old anti virus software was bogging everything down. They took care of that problem for me and also did an entire CPU refresh for me and even cleaned up the outer case of my computer. It looks and runs like a brand new machine now! I also talked to Jermaine about the battery life being horrible on my iphone 7. I was wanting to know what would be the best phone to upgrade to. He just recommended that I replace the battery on my phone and use it for as long as I can. All of this work was done within an hour to both my computer and my phone. This was by far the best experience I have had with anything computer related. These guys are honest, friendly, knowledgable, and trustworthy. And the prices are extremely reasonable. I will never go anywhere else for my Mac related issues or purchases from now on. I can't say enough good things about the entire experience. Thanks again for the...