This place was literally horrifying. The photos must be 10 years old. The owners should be ashamed of themselves. My corporate travel management system showed this as a 4 Star hotel as well - I guess I should've checked Google first.
The exterior is falling apart - the portico actually has cracked glass and brick falling down. The landscaping hasn't been touched in years - I don't even know how they could mow the grass because all of the landscape stone has washed through the grass (which is mostly dead).
The hallways appeared to be lit only by emergency lighting. None of the vending machines worked.
My room (#221) was clean. HOWEVER; it was positioned directly across from the elevator and right next to a vending machine, utility sink, and open floor drain. I suspect it was formerly a supply closet that was converted into a room. No desk. No luggage rack. I had to open up the ironing board to store my bags. The 3 drawers that were under the tv looked like they would have broken if anything were to be stored in them.
The newest thing in my room was the tub and tile; based on the black smudges on the walls, I suspect it was recently dusted for fingerprints...so the new tub and tile were likely the result of a murder. The sink vanity was tiny, the sink was tiny, and positioned way too far back on the vanity. The vanity top was about 2 inches away from the wall, and their solution was to squeeze several tubes of silicone behind it to fill it in.
The entire hotel is also collapsing in the middle - my room was dead center of the hotel, and the room had about a 5 degree pitch...it was like a (not so) fun-house. The AC unit was also leaking all over the carpet - it did rain heavily when I was there as well, so it could have been rain. Either way, the carpet was soaked around the window.
Oh, and there was a light switch that operated nothing in the room. Under normal circumstances, this wouldn't have bothered me...but in this place, my only guess is that it alerted a serial killer down the hall that a new victim had checked in.
Everyone working there was nice. I checked out a day early - didn't even ask for my last night to be refunded due to their policy. They didn't end up charging me for...
Read moreOur room didn't look anything like the photos on the website - very much false advertising. The toilet and shower were dirty with mildew on the curtain. The bathroom was also tiny - so small that you had to turn sideways to enter through the door, and your knee and elbow would hit the wall when trying to use the toilet. The door crashed into the side of the bathtub each time you opened it. The room smelled like smoke + fabric softener. ||||Breakfast was awful - powdered eggs with an odd consistency, overly-greasy sausage, cheap yogurt with questionable ingredients, orange juice that tasted like Sunny D instead of actual juice, and seating that was beat up & uncomfortable. ||||Our phone kept flashing red lights for no reason, and we would have to call the front desk to have them shut off. The hallways and elevator were hot. The couch in our room was broken down and uncomfortable. The mini-fridge had condensation all over the back of the inside - not exactly inspiring confidence in its ability to keep our food chilled. The bed was bouncy and lumpy with TINY pillows -definitely not made for the king sized bed - that were lumpy and not supportive at all. The website showed a desk in the room, but all I had was a tiny table with hard wooden chairs to use to do my work for my job. The door safety lock was broken. ||||The trash cans in the halls were overflowing. The vending machines all had out of order signs. the coolers in the lobby had very few things available - definitely not like the well-stocked photo on the website. This was an outrageously disappointing stay. It was our first stay at a Wyndham property and will most likely...
Read moreWe booked a 2 night stay for a weekend trip to Canton to visit the Pro Football HOF. I have to say this hotel looks to be about ten minutes from bankruptcy. Let's start with the few positives... the location is great right on the outskirts of the Belden Village Mall and the surrounding amenities, so no shortage of restaurants and stores within walking distance. The hotel lobby and breakfast area was modern and clean. The towels were fluffy and the linens crisp. In terms of the rooms, it's quite possible their maintenance man owns no tools and is legally blind. A feeble attempt was made to repaint the bathroom door jambs with much of the paint finding its way onto the shower liner, wall, and door. The ceiling featured a failed attempt to repair major water damage with cracked patches and visible seams, and the bathroom paint was a hodge podge of mismatched colors. If you like hot showers, this is your place as there was no cold water, resulting in my wife scalding herself. The overall hygiene wasn't terrible, nor was it up to our standards. There was a sticky substance that looked like spilled soda dried on the top of the TV cabinet upon which ants were feasting. We had to request a new TV remote which didn't work, and facial tissues and toilet paper which were absent upon arrival. The free breakfast featured meager offerings, and Sunday morning, the cupboard was mostly bare and the options even more limited. All in all, I would recommend finding a different place to stay if you plan to...
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