Beacon — Attraction in Jackson

Their supplies were amazing and high quality but the staff were rude. They left me standing ready to pay at the register while assisting the one other customer in the store by explaining every product in front of them meticulously. By the time she got to me she started by yelling at my friend who was (unbeknownst to me) snacking and insisting that we should pay attention to the sign on the door. Then she must have felt she was on a roll because she continued to lecture me on how rude it was to complain about not being able to find the prices for anything in front of another customer.

I’m an artist, I was so glad to find a place with really good supplies. I said, “Wow, eat your heart out Michaels!” And this woman, working in the middle of a Saturday, crushed those feelings of excitement by talking down at me and treating me with complete disrespect. I hate to watch a small business fail but I guess it’s back to Michaels until someone with real business sense takes over this place.

Huge disappointment....

My review is for the Beacon online shop and customer service, which was outstanding. There are lots of cool finds in their online listings, and they carried a particular item I couldn't get closer to my home in New York City. When one of the items I ordered broke in transit, Nicole shipped me another one right away. After that replacement was stolen from my apartment lobby by a package thief, I placed another order rather than ask for a second replacement. Unfortunately, they were out of stock, so Nicole reached out to me to offer another version of the item. When I told her about the theft she generously refunded my second purchase and shipped me the other version. I'm bookmarking Beacon for future supplies and gifts after this fantastic small business experience! If I'm ever in Jackson I'll be...

I love the Beacon!! They not only have consciously and locally sourced products, but they also have some of the best art supplies you can find! The owners are warm and open, and the shop caries SO MANY DIFFERENT THINGS! It is the best place for unique gifts in Jackson, and they also have a lot of the necessary items for self care, eco home supplies, fun antiques, all while providing responsible socially distant interactions during COVID. If you haven’t visited online you should! So glad to have this shop in Jackson. And excited they ship all...