The Bean — Restaurant in Jackson

On 1/12/21 around 8:15 AM, I entered your establishment to use one of the study rooms for a job interview. As a corporate professional, and new resident to Jackson, your establishment has always provided me with the coffee fix and positive energy I need to jumpstart my mornings. I am a regular there. Unfortunately on this morning I couldn't order my typical breakfast bowl and coffee due a religious fast. But I wanted hot water to help soothe my nerves for my upcoming interview which was roughly 20 minutes later. When I asked the young lady at the register for hot water, she replied "we don't sell hot water". I then asked her for the wifi password (I'm aware that it changes frequently), she replied "the wifi password is on the receipt". Every time I come to your shop, she is the only barista/register clerk that provides horrible customer service. This exchange ended with me paying $4.36 for a cup of hot water so that I could get the wifi password for my interview that was 20 minutes later...at a coffee shop. Thankfully I'd brought my wallet as I hadn't intended to purchase anything until my fast was over. I've come to The Bean almost every day for months now. I ask for the wifi password. The baristas are always happy to provide it to me. Usually at some point during my visit I order my usual breakfast bowl and coffee. The young lady I encountered on this day was rude. As a fellow business owner, I felt it important to inform you about one of your employees' lack of customer service. I did not get her name but she worked the registered on the morning of 1/12/21 and had long...

Overall, the ambience factor is very appealing. The fun abstract walls, contemporary seating, and Christmas lights really makes the place feel homey. My friends and I loved getting to sit and talk, but it was rather cold inside. We actually had to leave to enjoy our drinks in the car because of how cold it was. My friend ordered a latte which she really enjoyed and the other friend ordered hot chocolate which wasn't anything special, just powder and water. I ordered a caramel frappachino which was pretty good, I'm just not a coffee person so it wasn't my favorite. Hope this helped! Make sure to...

My favorite coffee shop in Jackson by far. Their location is ideal and their setup is great. A number of rooms with comfy couches or tables with chairs. Coffee is A+ and they serve breakfast on Saturday that is southern gourmet. Their scratch biscuits take me back to my childhood when my great grandmother used to make me breakfast and their cheese grits are simply delicious. Spend many a weekend day camped here working on projects or finishing up my grocery list before I head to...