Coastal Massage And Wellness — Attraction in Jacksonville

This place is Heaven sent! I work most of my day sitting in an office and my back is telling me all about my poor posture in the form of horrible pain. While searching for a massage therapist I came across this place. My interest immediately peaked when I saw that they were offering a "Geek Massage" which consists of upper body stretching and massage. I knew this was the place for me to relieve the upper back pain I have been dealing with. I booked the next available appointment.

When I arrived I was greeted with a welcoming atmosphere, very quiet and there were no over powering aromas that I often find when getting a massage. Jessie Weinzatl, the owner and my massage therapist, was just finishing up her last appointment before mine. She welcomed me to the business and let me know she would be right with me. There are a few areas to sit and I did just that while she finished her last transaction and got my room ready, it was a really short wait. Less than 5 minutes I think.

When I got into the room we discussed my level of experience with regards to having a massage and if I was at all familiar with some techniques she would be using. Then she explained how the session would progress and what she was going to work on. Jessie gave off an air of confidence of a seasoned professional with years of experience under her belt. The place looks like a spa but she made it feel like a health care facility and not in a bad way. Her demeanor gave me the feeling that she was going to find my issues and correct them.

The massage was wonderful I am extremely tight in my upper back and although it was painful it was a good pain and I can honestly say I think my shoulders dropped a little. It feels like my neck got longer. After the treatment she gives you a few lacrosse balls, a resistance band, and a segment of PVC pipe. She uses these things to go over some exercises to help strengthen the weak muscles in your back as well as stretching exercises. Then she recommended I see a chiropractor.

At the end of the day this is the best place I have ever been to and I may never go...

I only went here once, but I'm not inclined to go again. I was there a few minutes early, since it was my first time there. Usually I'd meet with the masseuse and they'd ask questions about my background health, issues, concerns, etc. Instead the masseuse was helping the previous client to figure out how to post a Google review, which took quite a while. I guess they traded one good review for a poor one. Then they were helping the new receptionist. By the time they came into the room the only question was, is there anything to focus on? We got started about 15 min late. Of course since the shop only takes prepaid appointments there was no compensation. But it was the massage itself that only rates 3 stars. I got a hot and cold stone 90 min massage. I've had these before at other places. But this one was chaotic. Constantly back and forth, hot, cold, hot, cold, hot, cold, over each part. They spent so much time going back and forth to the fridge and warmer there was hardly any massage. I don't understand what the thought process was. It's supposed to be hot stones to get the blood flowing, warm up the muscles, and relax the body. Then it's a massage. At the end, use the cold to relieve any inflammation. But no, this was a mess not a massage. When I came out of the room, the masseuse was back helping the receptionist. I went to the restroom to wash the oil off my hands because they were busy. I came out of the restroom and the masseuse was already shuttling someone else into the room. They said I was good to go and that was the end of it. Serious lack of customer service. I still gave it 3 stars because the little bit of massage I got was not bad and the new receptionist was no...

Life was giving my girlfriend was having a hard time and I called around trying to book her a last minute massages. Called Costal Massage and spoke with McKenzie who mentioned that they didn’t have any massage slots open but they did have a facial slot where they massaged the shoulders, neck, and hands. I was happy to book it for $75 and even paid $25 for extras. After her session; I asked my girlfriend how to it was and was surprised when she told me that they didn’t massage anything. The main reason why I booked it was for the massage, so you may understand my frustration. I called Costal and asked for the manager. The receptionist transferred me to the owner who apologized. Apparently Mackenzie was new and made a mistake.

To make things right, the owner scheduled my girlfriend for a 30 minute massage the following Monday. My girlfriend arrived and immediately noticed the tense atmosphere towards her and was greeted by the owner Jesse, who my girlfriend described a being “fake-nice”. It’s difficult to describe, but we all know that feeling when people’s ‘kindnes’ is insincere. Upon escorting her to the room, Jesse told her that she had her booked for “20ish- 30 minutes”. During the massage, Jesse’s pressure was very forceful and never asked my girlfriend if it was okay. Naturally, my girlfriend doesn’t like confrontation so she bit her lip and endured until the end - Which was promptly ended after 20 minutes, not the 30 minutes like I was told.

Overall, this was a very disappointing experience especially from a company with such great reviews, but after being lied to twice and the cold treatment towards my girlfriend, this is the first and last time booking anything with...