Electronic Service Squad — Attraction in Jacksonville

Unprofessional

EDIT Called in to ask how much it would cost to fix a camera, throughout the call the woman would interrupt (unprofessional), woman said it would be 30 to diagnose, I replied that canon already assessed the camera and said it was the motherboard (no the woman did not ever ask "how do you know it is the motherboard" like stated in the reply). Woman told me the shop fixes motherboards so I asked hypothetically how much they usually charge to FIX MOTHERBOARDS GENERALLY (similar to how you ask a car shop how much a car part would be to replace and it gives you a ball park based on your car) since Canon had already diagnosed the problem. Woman interrupted, then she continued to say it would have to be diagnosed first to find out if it was the motherboard (she did NOT say motherboards have different prices otherwise i would've dropped it) so i replied that i understood but that i wanted to see what their ball park prices were for fixing canon/camera motherboards specifically if possible (The 30 to diagnose was fine but it's nice to plan for how much you'd be spending before driving 40 miles, especially to a shop that has reviews stating it scams people). Lady called another technician and continued to interrupt mid question/sentence. Instead of handing the phone to the technician wanted me to tell her the serial so she could tell him (ok fine). Then when attempting to find serial/model number REPEATEDLY INTERRUPTED (unprofessional) in the middle of reading the model to state that that wasn't right, then finally interrupted again and said, "so we do not get frustrated just text this number the camera information". I was not in any way frustrated and actually patient despite the interruptions, but she sounded frustrated throughout the entire call which would explain the interruptions. Texted the number the info, did not hear back (unprofessional). Ive seen the other reviews claiming that this shop does not tell you what the problem actually is until the device is fixed and makes up problems to upcharge, judging by her avoiding a simple question/ball park quote, "getting frustrated", interrupting, and the company's response, it is what she was probably going to do. Was going to leave the review with a 1 star and single word "unprofessional" but since the business seems to be interested in using the "recorded calls" to twist lies about what happened, I decided to leave an actual review (you were also on speaker in a room full of witnesses). No false "allegations" by writing "unprofessional". An experience isn't an allegation so there's not anything to "cease and desist", you should acknowledge your actions. How you reply to reviews is unprofessional by itself, the customer...

If I could give this place a 0 star rating, I would. DO NOT TRUST YOUR ELECTRONICS WITH THESE PEOPLE. I’m sure I will get a very rude response to this message, but please listen so this doesn’t happen to you.

I took my laptop in because of a motherboard issue, and gave every detail possible about the situation. I submitted it for a diagnosis, and two days later received a call back saying it was an issue with my battery. I knew my battery was old, so I approved a replacement, but the main issue was that the laptop had been damaged and wouldn’t start. A week later, I picked it up. The issue was exactly the same, $250 later. After bringing it back, they were very rude and customer service was nonexistent. Another week later, I call to check on the progress, and the “receptionist” was incredibly defensive and overall disrespectful, saying “Why do you want to know?”. That laptop was used for work and college, and this had already been a two week process. When I picked it up AGAIN, they claimed it was another issue with the battery. Upon arriving at home, I realized the issue had still not been fixed. On top of things, the new battery they installed was not compatible with my computer. Now when the laptop reaches 100% power, the keyboard stops working completely and it has to be restarted.

TLDR: DO NOT TRUST THESE PEOPLE WITH YOUR ELECTRONICS! They are disrespectful, overcharge, and do not know what...

So my TV picture went out but I still had sound. Found this place online & decided to take my TV in. Hours of operation said 12-6. Got there at 1pm and no one was there. I should have walked away then. Called them later in the afternoon & they said “Oh we’re here now”... they said it would be 24-48 hours for their diagnosis... almost 4 days later I called & was told that it would be $224 to fix my TV. When I asked what the diagnosis was the lady who is extremely rude and unprofessional said they’d tell me after it was repaired... I’m sorry what!!?!! You only guarantee your work for 60 days, won’t tell me what’s wrong with my TV but want $224. Called around noon to inform them I would just pick it up that I was just going to get a new one. Got there at 6:40 and the TV was apart & everywhere. Had to wait another 30-40 minutes while the lady sang off beat, tapping her fingers & smacking gum. All just to get my TV and leave only for her to try to attempt be rude again about me picking it up. Would you go to a mechanic and pay them for repairs without knowing what was being repaired? So all this lets me know that they are shady & will never get...