Ritz Theatre & Museum, Jacksonville — Attraction in Jacksonville

My wife and I attended a show here on 19 Mar 2022. We witnessed the Dueling Pianist (Noel Freidline and Kevin Bales); 'AMAZING'! Noel Freidline (& Friends) will be on stage again later this year, perhaps June or July. This particular night, he catered to a very diverse audience. He alone is worth the price of admission. Prior to the event my wife and I got to meet Ms. Syrita Franks (the Event Manager). She took from her busy schedule to show us around the RITZ. She was so passionate about giving the tour. At one point during the tour, Mrs. Williams broke down into tears when she was taken back to a moment in history that her ancestors experienced. The RITZ is filled with so much history and you MUST experience it personally. It's not just a historical landmark, but it's a place to hold various events (parties, weddings, church events, family reuions, etc) of your very own. Please visit the RITZ Calendar and come out for a night with Lisa Fisher, a night of Sax Strings and Soul, a night of Puttin on the Ritz (Amateur Night), and more. As the Co-Owner of Favor Fotos Entertainment, LLC, I will say, "should you come out, there may be a chance for you to meet not just my wife and I, but a chance to witness one or two of my daughters make history as they plan to compete during Puttin on the Ritz". Come out to enjoy the live entertainment, take some beautiful pictures, witness history of the past, as well as history in the making. I hope to...

I bought tickets to visit the Museum while visiting from out of town during December. I anticipated visiting the museum on December 30, 2022. Upon arrival around 1:45pm on the 30th, the front doors were locked. We rung the doorbell to the office to at least get confirmation the museum was closed, especially since we saw a staff car parked outside in the staff parking lot. No one ever came to answer the door which confirmed the “closure.”

We called the number listed on the front door to hopefully get more answers, but we were met with rudeness. The number listed is for multiple venues within the JAX area, not just the Ritz.

We stated what happened (we bought tickets, arrived and doors were locked) and the operator said that the museum should be open. However, she followed by saying “You should have called before buying the tickets.”

Why exactly would I call if the Google information says 10a-4pm and the website did not have any indication that the establishment would be closed on December 30. She also stated that the museum was on lunch break at the time we arrived at 1:45pm. The sign on the door stated “office closed, happy new year.”

There was a lot of runaround & uncertainty amongst everyone. I was told to contact Ticketmaster to receive a refund. I was also told that someone would be contacting me from the museum to discuss the incident. I will be attempting to dispute the...

Was there last nite to see a gospel stage play calledUntil you do right by me..the play was good and had lots of good point about family issues but was very disappointed with the treatment of getting VIP tickets and not knowing or letting people know what time to be before the show started..We got there around 6:15 and had to rush in so we could be sitting to have a dinner before the play stated at 7 pm so we had to wait to order our food from the menu that was included in the admission but didn't get to eat because the food was being served after 7 pm and we chose to go to our seat and watch the play instead And as far as our choice between fish or chicken for our meal there was nothing for my wife who is a vegetarian..so next time the person that is in charge..you need to plan better and tell people that paid all this money to be treated like this but again it was great play but not planned correctly... Thank u God bless Eric

Just found out that we can come the play again on Sunday for free since we had a bad experience but we saw the play it's just that we didnt get to relax and eat so why would I come back to see the play since it's only 20 dollars for the general admission so we should get some type of refund instead of going our to see the play...