We stayed at this hotel over Easter weekend and were VERY disappointed. We were only going for the weekend and the first night, they told us that they didn't have our room available, we'd have to stay in another room and switch over - a hassle when it's a short trip - but no biggie, we were fine with that. Then, the next morning we went to go order room service, which was listed on the Welcome Packet they gave us, and the receptionist said, "Oh, we don't do that." (If you ask me, then they probably shouldn't have printed it on their packet.) Nevertheless, we came down to the lobby restaurant. We stood at the host stand for 5-minutes and no one showed up. So, we walked inside and someone said, "Take a seat, someone will be right with you." Great!....20 minutes later, no one had stopped by.. So, we walked over to the Starbucks cafe. We ordered hot coffee, tea and breakfast sandwiches. The girl pointed down the counter and said "it's self serve." (Why did we even leave our room? We could have just made self-serve Starbucks coffee there?) And the sandwiches were cold - like refrigerator cold. By that point, we were pretty annoyed. There aren't a lot of options in this area, so we were really relying on the hotel to provide better amenities. However, we thought, "Nothing a beach day won't fix." We walked to the front desk to ask where to get beach towels and she said, "We don't have any, but you can grab pool towels." So, we went to the pool, where there were NO towels and the bartender was on the phone chatting. She eventually got us towels. Then we walked down to the beach and saw they had umbrellas up but they were marked reserved, so we waited at the attendant stand for the attendant to help us set-up an umbrella. 15-minutes later no one was there and another two families were waiting. I called the front-desk they said, "he should be there, if not he will be right out"...famous last words..we waited another 10-minutes...and then finally just put the pool towels down and sat..2-hours later we saw someone come out and sit at the attendant stand for about 15-min. and then he left again. Service was just terrible - all around. I was SO disappointed. This is not the easiest place to get to but I convinced by boyfriend that the flight and 1.5 hr drive from the airport would be worth it for a nice quiet weekend. I was so embarrassed this was the service we received. This was like a step above camping. We ended up walking next door to the Jekyll Ocean Club for drinks after the beach fiasco and they were SO nice and SO attentive and had such good food, that we pretty much spent the rest of the weekend at the Jekyll Ocean Club bar watching the Masters and eating from their restaurant. They were great and made our weekend. I'm not sure whether we will go back to Jekyll in the future after our experience but if we do, it won't be at the Westin.