Catch Air Jersey City — Attraction in Jersey City

I had an incident with an insensitive staff member, and I do not feel like it was handled appropriately. My son has autism. He is extremely harmless. He does not have any friends. When we go to indoor play places, he will sometimes linger around other groups of kids, copy what they are doing, attempt to join the group. Sometimes the kids are accepting, sometimes they are not. Either way, my son does not physically touch any of these kids, he is just next to these kids. Not against the rules, not being disruptive, etc. So today, my son wanted to play alongside a group of girls, he wasn’t touching or saying anything to them. As I’m feeding my 4 year old ice cream, a worker comes to me saying that my son was following a group of girls and being aggressive. I said excuse me, my son hasn’t been aggressive in the 8 years of his life, he is innocent and harmless. The parent then interjects and says the girls are “scared” of him. My son was not doing anything wrong, he did not touch anyone, he certainly wasn’t “aggressive”. So now I need to constantly police my son in this place, making sure he doesn’t go near these girls. Eventually he is also asking me “why did the manager go to security?” That is he way trying to understand why this worker came to talk to me. He thinks he did something wrong, and he didn’t do anything wrong. So, I don’t think it was appropriate for this worker to approach me and tell me my son was being “aggressive” when in fact that was not the case. You penalized my son for no reason. He is allowed to play close to anyone, he was not breaking the rules, we signed a waiver, and was being respectful. But now my child thinks he did something wrong and is questioning himself and not understanding because of an insensitive parent and an ignorant worker. In my opinion this worker should have explained to this parent that my child is not doing anything wrong, and leave it at that. Instead you isolated my child. I was not able to allow him to continue to play there, because I was constantly policing his location to make sure he stayed away from the other kids. Also, that same parent proceeded to change an infant child’s diaper on the play equipment right out in the open - no one said anything to her. Unacceptable. I gave this place my business almost every month for the last few years. Now I will never return. Also - they are offering FREE chips and juice to fill out a review for them. Seems kind of slanted to me, so I would proceed with caution after reading these positive reviews. Thank you for listening to me, have a...

I would like to respond to a review left by Joshua A. a day ago. I am the grandparent of the 3 girls that he is speaking of. First and foremost Catch Air and its staff cares about the inclusivity of all children that play there. I witness them going out of their way to bring smiles to every child including those who have different abilities. The boy in question was chasing after my grandchildren and legitimately scaring them. Catch Air is a huge play space and this child’s parent was nowhere in sight. After dealing with the behavior for nearly 45 minutes and seeing my grandchildren just sitting because they were afraid, I approached the young lady at the counter figuring she would know who this child belonged to. It took her 15 mins to find the father who was sitting in the back on his cellphone ( not feeding his 4 year old daughter as he noted in his review). The staff was calm and very professional whereas the father began shouting that I was insensitive and that his child was on the spectrum. I tried to intervene and tell the Dad that I understood as myself and my husband have worked with kids with different abilities for 45+ years. My daughter the mother of the 3 girls has been teaching Special Education working with autistic children for over 12 years. While I did explain to my granddaughters that he has different abilities. He was frightening them and they were there to play just like him. The problem here had nothing to do with the Catch Air staff, my grandchildren or myself being insensitive. Coincidentally there were two other children playing in their group that are autistic. This Dad didn’t notice that because he was too caught up in being upset because he was sitting in the back on his cellphone. Anyone that has a child with different abilities should know that they need to watch them closely and intervene when needed to teach them appropriate interactions with others. The responsibility of watching your child is yours and yours alone. I feel bad for the young lady that I had to ask for help because she’s always so polite and friendly. I may not remember all the team members names but our experience with all of them has been nothing but positive. We love Catch Air and all of their staff!!! Oh and by the way I did change my granddaughters pants because she squeezed a juice box on her. If he watched his child as he was watching me this incident would’ve never happened!!!!!!! Thank you Catch Air!!! We love all of you and are excited for a winter of fun and...

I hosted my sons birthday party here yesterday. this is NOT the place to host a birthday party. even though their place is great for kids and there's lots to do but their staff is horrendous. very unprofessional and inexperienced. it seems like someone opened this place up and hired all of their friends to work here regardless of their lack of experience. the only person who was pleasant was Bri who was the general manager and one of the girls who was one of our party helpers (wish I could remember her name). the rest of the staff was extremely unfriendly and unpleasant. they all looked like they hated being there. no one had greeted us with a smile when we got there or said happy birthday to my son. not one member of their staff had a welcoming attitude towards us. they had at least 4 other parties reserved back to back and their place was definitely above capacity. there were other random people coming in and out as well. it was like literally a zoo and super crowded. our other party helper was extremely unprofessional and lacked experience. I understand this place is very new and they're probably getting situated and adjusted but at least hire a better staff. my son is 6 years old and almost every year I've hosted parties at different places and none of the staff at any other place was like this. please consider changing your staff or train them to be friendly and be able to do their job in a professional manner since this can make or break your business. if you are a party "helper" you should know how to cut a cake professionally, set up a backdrop, and do other decorations without the host having to assist you or do it for you. it defeats the "hassle free" aspect of it if I have to do everything on my own. my sister and I even helped them clean up which is their job to do. I would avoid this place if you plan on hosting a party. it's only good if you randomly decide to take your kids there and have bare minimum interaction with...