Raymour & Flanigan Furniture and Mattress Store — Attraction in Jersey City

Don’t even know how to begin. Back in April, I ordered a bedroom set from Raymour and Flanagan’s Jersey City location. I was told I would receive the full order within a month. About a month later, I’m notified that my bed is ready for delivery but not the door chest nor one of the night stand piers. These items are on back order. Ok fine bring me what you have is my response. I receive the bed delivery but it’s missing the connector for the headboard and nightstand pier. The delivery guys assemble the bed only and tell me when the other pieces come in they will bring the connector to complete the assembly. I go about two weeks without hearing anything. Eventually I get a call saying everything is ready for delivery. Delivery is scheduled for 6/13. Door chest arrives damaged and there’s no connector for the other pier. Delivery guys say they didn’t know anything about it. And of course they take back the door chest. Now there’s about 3 days that pass and I don’t get any phone calls from anyone at Raymour and Flanagan in regards to when I’m going to receive my delivery. Finally on the fourth day I get a call from the customer care department saying the door chest is in and I can schedule a delivery for today 6/20(Father’s Day). Also if I can send PICS of the connector because they have no clue as to what this piece is..??? Are you kidding me!!! So today as I waited for a email or text stating my delivery time because I hadn’t received any notifications, I decided to give the Jersey store a call and inquire as to why hadn’t received any notifications about today’s delivery. Originally she says they called me… NOT TRUE.. no calls calls no emails no nothing. I’m placed on hold for 30 minutes only to be told that the door chest was in a warehouse that was further from my address than they thought and it can be schedule for Tuesday. Not for nothing but this is the WORST CUSTOMER SERVICE I’ve ever received. I actually held back from writing a review because I wanted to give them an opportunity to make right by the situation but obviously they don’t care. You pay for your product up front and hope for the best. I will never entertain the idea of ordering from...

I am a long time Raymour & Flanigan customer and have always recommended the store to my friends and family...who have also shopped for many items at the store. My nearest store is in Jersey City Rt 440. I have never been disappointed in the service, nor have i complained EVER! Even during times of delivery delays especially in the midst of this pandemic, i remained patient and positive, but now i think i have had it! I purchased some items in July 2020, paid in full...or atlist thought i paid in full; reviewed them excellently online since honestly i was very happy with my purchase. I purchased more items in august 2020 and until now january 2021, i have not received one of them. Since august 2020 i kept calling the store, going back and forth with them, to have updates about my order and making sure THERE IS NO BALANCE IN MY ACCOUNT, where i was assured there is none. Come November 2020, i receive mail from the financing department asking about payment of a balance which I WAS NEVER AWARE OF. I called the store several times just to receive poor customer service and to be told there is no balance. I went back and forth from financing to store untill they finally told me what had happened months before. How can you deliver items to a customer that did not finance anything and have a balance? Where they waiting to send it to collections and ruin my credit? How sure are you that customer is able to make any payments now? Why was this info not made available to the customer? Should a customer chase a store to know what's going on with their order and their account? Above all else, should a customer be treated like they stole the items whenever they try to know what happened? To say i am dissapointed is under statement. I know businesses are facing hardships because of the pandemic, guess what...and so are the people. To blame customer service on the pandemic i think its not right. Just to be able to call a customer and or talk to them nicely doesn't require millions of money and its not...

Entered the store 3/11... I knew what I wanted which was a Beautiy Rest Black plush C-class pillow top. My wife and I were quoted a price of $3900 - $300 for a special. We came back the next day to purchase the price to find out the the sales price gave us the wrong price for a medium instead of plush... The price ended up being $4300 after $300 off. The was upsetting but we wanted to still go through with the purchase. We were promised next day delivery. Monday came and we got a call saying they couldn't make the delivery that day so the rep gave us an option of Tuesday or Wednesday. We agreed on Tuesday. They said we would be fine because they request is getting in before 12pm so we are good... Monday evening came and we were told they couldn't deliver it on Tuesday now... My wife and I were traveling on vacation on early Wednesday morning so now we had to change our flight to accommodate a mattress delivery for Wednesday morning (today). From the very beginning, we were going to pay someone to pick up our old mattress but the sales rep at Raymour said, we will pick up your old mattress and it wouldn't be a problem. I thought to myself great, I can cancelled the hired company to pick up the mattress... I validated before the purchased and I was assured that it would be picked up. Once the new mattress was delivered, they wouldn't pick it up because it had discoloration from sweating at night. Although, the mattress was completely covered in a 5mm thick mattress bag, they wouldn't take it. I understand policy from the delivery men, so that's not the issue. It was primarily the lack of communication and transparency from the Raymour team. Now the old mattress will be sitting here until we return from vacation. Sad for Raymour, we own over 20 airbnb locations in the area and we are doing a mattress refresh in every apartment. I have no confidence in working with this company any longer. This is just our...