Your Neighborhood Farmers Market Corporate Office — Attraction in Jersey Village

We recently participated in our first market with Your Neighborhood Market. As a vendor, the traffic was good; however, I would say there is a significant lack of communication and respect for vendors.

We arrived with our food trailer for our first time, and typically, at any other market, you would receive clear instructions the week of the event and, of course, a day before. When we signed up, I was texting the number on the page, and the communication was quick and responsive until I paid our vendor fee. Once the fee was paid, however, there was a lack of response. I called the number several times the day before our event and sent texts, but it would take hours to receive a reply. I called to ask about setup instructions, especially since having assigned parking is critical for a food trailer, but all I received was a text stating that I would get an email by 4 PM the day before. Unfortunately, I did not receive an email from Your Neighborhood Market until after 9 PM, which included detailed requirements about purchasing additional insurance. When having a trailer, you need at least 24 hours' notice to make changes to your business insurance.

When we arrived, we parked and started setting up. Suddenly, we heard noise coming from outside our trailer. The team from the neighborhood market was going through our outside box that holds propane tanks and extension cords for our lights. We asked, "Can we help you?" The representative then looked at us and said, "Oh, yeah, I saw you had some extension cords, and I need one." We told him we could lend him one, but these cords were for the lights of our trailer and would be useless to him.

During the event, we had our generator running, but unfortunately, it started raining, so we had to move our generator and cover it with a canopy. To our surprise, the neighborhood farmers market staff plugged several extension cords into our generator without our knowledge. If you understand generators and food trailers, you would know that too much power can trip our trailer and cause major damage. These staff members showed no consideration or respect for vendors or their equipment.

When it was time to clean up, we, of course, asked for our extension cords back, which the staff had already packed into their trailer. We did get them back, but if we hadn't asked, they would have just kept them.

In summary, the experience was extremely unprofessional, with a complete lack of respect and...

Disappointing Experience as a Vendor

I recently participated as a vendor, and I must say I was extremely disappointed with my experience. The lack of communication regarding the insurance requirement has left me feeling cheated and frustrated.

What bothered me the most was the fact that I was only informed about the mandatory insurance on the evening before the event, at 7 PM. Up until that point, the organizers had never mentioned anything about it. It was a complete surprise, and I felt deceived and taken advantage of.

To make matters worse, the only option provided was to purchase their insurance, which felt like a ploy to extract more money from vendors. It was unfair and put an unexpected burden on me financially.

Transparency and clear communication are essential when organizing events, especially when it comes to requirements that directly impact vendors. It is disappointing that the organizers failed to provide this crucial information in a timely manner, leaving vendors in a difficult and unfair position.

I hope the organizers will take this feedback seriously and improve their communication processes for future events. Vendors should be properly informed well in advance, enabling them to make informed decisions and adequately prepare.

Overall, my experience as a vendor was marred by this lack of communication and the subsequent pressure to purchase their insurance. I hope that my review serves as a reminder for organizers to prioritize transparency and fairness in their dealings with vendors.

Please be aware of this issue if you are considering participating...

I recently had an experience with "Your Neighborhood Farmers Market" that left me dissatisfied, and I feel compelled to share my concerns.

I had high expectations when signing up for the yearly membership, hoping for a seamless and enjoyable experience. Unfortunately, my attempts to communicate my need for a refund and cancellation have been met with silence, despite multiple emails.

I understand that businesses can face challenges, and policies are in place for a reason. However, the lack of responsiveness has left me feeling frustrated and undervalued as a customer.

I believe in the potential of "Your Neighborhood Farmers Market" and hope that my feedback serves as an opportunity for improvement. Clearer communication channels and a more responsive customer service approach could go a long way in enhancing the overall customer experience.

I am disappointed with my current situation and sincerely hope that future customers do not face similar challenges. Transparency and prompt customer service are crucial for any business, and I encourage "Your Neighborhood Farmers Market" to address these areas for the benefit of their clientele.

I remain open to resolving this matter amicably and hope that my concerns are...