Municipal District Services LLC — Attraction in Katy

Be very careful with this company. Our Service Agreement stated $150. security deposit + $45. transfer fee. Total $195. I set-up auto pay and this was confirmed via e-mail. I was checking weekly for a bill and nothing. Around day 30 of actual service I get a red notice on my door with a warning to pay my bill. I call and I am told that I owe a $287.00 deposit and that's why I received the red notice on my door. I told her that I never received my first bill and asked how I would have known to pay this "deposit" ahead of time. I also questioned why the deposit is now $287. vs. $150. + $45. Per my service agreement. She sarcastically goes on about how the deposit can be prepaid or on your first bill and that I am wrong about the amount of the deposit. I ask how I would have know that they changed my deposit to prepaid without an email or a letter and again nothing but sarcasm about reading my service agreement. I have emailed my signed service agreement to their offices demanding answers. I understand that I have no choice but to use this water company but they are extremely...

Water was disconnected due to me not having access to my mailbox, I’m a new resident and it takes forever to get your keys made so I was unaware it was due. They don’t send emails or notices AT ALL. Called to pay immediately to get it back on when I realized what occurred, and was on hold an hour. I explained to them that I had no access to the bill and didn’t get a warning, I had no way of knowing. They don’t care. Offered no payment plan or assistance. Then they literally robbed me of $350 in “just because fees” ON TOP of the bill just to reconnect. I was forced to pay $600 on the spot which is absurd. They couldn’t even tell me where the $350 was going. Then after the payment was made, I was transferred back to customer service and placed on hold a very long time again to request a reconnection. Terrible costumer service on top of being criminals. How is this legal? This company is horrible. Heartless thieves and residents have no choice but to use them which is how...

Wish I could give Weston Mud zero stars!! I have paid my bill in full & on time for 19 years - in the same house. I just got my monthly bill & I was charged for last month's bill, $25 return check, late fees, and the usual month's charges. I have my duplicate check & my checking account that shows my check cleared about one week before the due date! The rep I spoke with on the phone said one thing after another & I proved to her each time that my account was accurate. I asked to speak with her supervisor but she was "on another line" so I requested that she call me back. I will call again if the super does not. This company is trying to weasel another $70 from me for their mistakes!! I will NOT pay this and this company needs to work honestly with its customers. It should take responsibility for when it's computers glitch or somebody there makes a mistake instead of punishing...