Kataw Jewelers — Attraction in Kinnelon

Never again. I went there to have my wife’s engagement ring repaired and her wedding bands straightened on Tuesday before the snow storm. The guy told me it would be ready that day or maybe the next. Yes the snow storm hit they lost power for 1 day. Friday comes and I call about the ring that should have been done the same day. It wasn’t done ? They won’t have it ready till Tuesday now ? So that’s a week ok no problem. I call Tuesday morning to make sure it’s ready. It’s not ? Oh we forgot it ? Will have it done by the end of the day ? I come to pick it up around 4pm ok it’s ready. Looks ok. Next day my wife tells me they never even straightened the bands and that her small diamond around the area they repaired fell out in the cleaner ? So pretty much they rushed it and didn’t even finish the full job that they charged me for and they damaged the ring even more ? Today another small diamond fell out around the area they repaired? So pretty much they ruined a $2k dollar diamond engagement ring just fixing the prong on the main diamond ? It was fine for 6mths the way it was until my wife finally decided to fix it and when she sends it to these people it falls apart when we get it back ? Ridiculous. Now I have to take it to a REAL PROFESSINAL to have it all looked at and repaired properly to make sure nothing else is going to fall apart. Oh and not to mention getting the bands straintened that they charged me for and never did. BEWARE OF THIS PLACE. Worse experience I ever had. They ruined my wife’s engagement ring I worked very...

Have had great experiences in the past with this jeweler when working with the owner, who I assume is the older gentleman. This time i brought in a steel costume bracelet that i had purchased from my car dealership of all places. (an understated slide bracelet from bmw's jewelry line) It had a slide clasp, with a broken link, and needed a new stopper to be soldered on. I also provided the link that broke off and an end piece to be re-attached. The younger guy (likely the son) was rude from the start- first he told me i wouldn't like the price of fixing this bracelet (i thought assuming i wouldn't "want" to pay $18 to fix a $100 bracelet was rude -but i let it go, because they've been great in the past) -I said if it's too much (bc the links were TINY) that they didn't have to do it, but he agreed to do it. They kept my bracelet for over a month with no call back. I had to check on it multiple times. When i picked it up he was again, rude and had attached the broken link I provided on the wrong side -so now it's uneven, but "fixed" i guess. If they couldn't do it I would have taken it to my regular jeweler who is much further away, but doesn't usually work on costume pieces. That KID needs to learn some manners, and general customer service etiquette when working with the public. I used to love this place but will not be back after...

If you are in search of an engagement ring or any jewelry, this is the place to go. Malek was awesome to deal with. He's friendly, honest, professional and provides great customer service. I was in the market for an engagement ring, and could not be happier that I went through that process with Malek. From customizing the ring, to prices, to completing the ring, everything was phenomenal. He is honest with his timelines, and delivers on time with expectations. He truly cares about making sure you have the best experience possible.

Highly recommend you check out Kataw Jewelers if you are in search of an engagement ring or...