Floor & Decor — Attraction in Kissimmee

Five-Star Experience from Start to Finish!

Jenifer was absolutely amazing and delivered top-tier service from the moment I called. I placed a last-minute order online for 110 boxes of tile. I ended up calling the store regarding pick up and, by sheer luck, got connected with Jenifer. I explained the urgency of the situation, and she didn’t just help—she made it happen. My order was ready for pickup by 5:30 PM the same day!

You can truly tell Jenifer loves her job—her professionalism, kindness, and attention to detail stood out in every interaction. She even offered us water while we waited for the team to load our car. That small gesture, combined with her incredible efficiency, made for such a welcoming and pleasant customer experience.

To the entire loading team working that day—thank you. Your outstanding service, speed, and willingness to go above and beyond didn’t go unnoticed. You all turned a stressful situation into a smooth, positive experience.

Thank you all a million times over. I wouldn’t hesitate to recommend floor and decor to anyone needing...

I am renovating my entire home. My GC recommended I go to this Floor and Decor store. David in flooring was great! He was patient with my million and one questions and steer me in the right direction as to what best suited my needs. I was totally clueless as to what to do with my 3 bathrooms. I was so lucky that Tiffany in Designs approached me and said, I am happy to help! She asked me a few questions about tastes and color preferences and the next thing I know we are flying around the store with a cart picking up samples, matching things up and in under two hours we had everything picked out for all of the bathrooms! All my materials are being delivered on Monday, and thank you to Jeremy and Steve for getting my two large orders combined and on the same truck. I cannot wait to see the end product! A big...

I had a truly pleasant experience at the Osceola 301 Store. From the moment we arrived, the customer service exceeded expectations. A gentleman named Luis assisted us throughout our visit, and his professionalism and knowledge made a lasting impression.

Luis took his time showing us a wide range of tile designs and helped us carefully consider which grout options would best complement our choices. His patience and attention to detail were greatly appreciated, especially as we explored different combinations and styles.

It’s rare to encounter such thoughtful and dedicated customer service. Thanks to Luis, the process felt smooth and enjoyable. Highly recommend visiting this location if you're looking for expert guidance and a positive...