Regal Downtown West — Attraction in Knoxville

So I visited this location on Friday afternoon to see "sorry to bother you" at 1:00 p.m. me and 6 other people were in the theater, which I sat behind all of them. Towards the end of the movie I responded to a text from a friend at that time I was told by a employee there to "please get off my phone". I almost laughed at her as I thought how absurd it was to tell someone at the back of the theater with 6 other patrons in there to get off their phone. She told me again to get off my phone because it was their "policy and it was rude". I ignored her and she asked if she should go get a manager and i said yes go ahead. A manager did not come back in but after the movie I wanted to find out for myself where this policy was stated. The manager was very polite and showed me a poster that had 3 remarks on it about texting in movies. To be clear this is not a policy of Regal. If you want to make a policy put it on the door as you are entering the theater stating that it is a policy and that you can be removed for being on your phone. That would be clear to people. It's like going into a restaurant where no smoking signs are everywhere and still lighting up a cigarette. I did tell the manager that I will comply if I come back that theater and I will because I now know it's a policy verbally, but I do think if they want to implement a policy it should be a written policy not a poster on the side of the entryway. I love is theater and I will probably be back but how it was handled over all I would have done it...

This is a surprisingly nice theater. It's clean and updated, but still feels like a local movie theater rather than a huge multiplex. Picture and sound were very good, seats were comfortable, concession items were fine.

So why only three stars?

Money, money, money! It cost $65 just for myself, my daughter and I to see Superman, not including the cost of a popcorn and a couple of sodas. That's absolutely ridiculous. This is why less people see movies in theaters.

Up until the early 2000's, movie ticket prices were reasonable. Then, something changed and prices rapidly increased, and concurrently, audience numbers began to decline. Whereas I used to go see several movies a week, post 2005 or so, that began to change. I then went from seeing maybe a movie or two month, to several movies a year, to just a few, and now hardly any, least not at regular theaters like this one. It's a shame, but I'm not paying a ton of money to see a movie for a couple of hours, and I also don't want to go on a subscription where I spend more money per month than proportionate to how much I actually use the theater.

So, great movie theater for seeing movies on rare occasion, until prices become reasonable. 3 people should cost like $30 at...

This theater is an asset to Knoxville. I've lived in much bigger cities that didn't have an 8 screen theater dedicated to independent film. While the theater itself is older than other regal locations, they do have a lot of the same amenities including Starbucks coffee and tea. I found the staff to be faster and more friendly than pretty much any theater I've been to. It was a very nice surprise! We are usually the ones holding up the line while our cashier prepares our hot tea. But this place is a well oiled machine! Walking into our auditorium I immediately noticed how clean the theater was. While it is an older theater and they don't have stadium seating, the seats were very comfortable! After reading someone else's review, we made sure to select seats that didn't have seats directly in front of us. The theater filled up fast but everyone was polite and adhered to the noise/cellphone policy (worth noting since this is still a rarity). The audio and picture for our film was great (The Shape of Water). My only complaint would be the super small bathrooms. Lines were...