The Gilded Gown — Attraction in Knoxville

Where to start...we should have known how bad the experience was going to be when we walked up and the doors were locked and hardly anyone was in the store. I had a 1pm appointment for bridal and had one guest with me, my step-mother. I booked this appt. about a month ago and filled out a survey about wedding date, price range, etc. that didn’t matter because I had to explain it all again.

I was told I would need to pull all the gowns myself but the “stylist” would show me the sections that would best fit my style/budget and assist as needed. After explaining my budget and things I was looking for in a gown, I was told by the stylist, “we don’t really have anything for you, but you can look in this section.” I explained again that I’m willing to move my budget up by several hundred dollars for the right dress and that the gowns I found at Vow’d (who were extremely professional and way better customer service) were over my goal price point and even different from my original idea. The stylist didn’t tell me until after I pulled the two dresses I was able to find that I would only be able to get off the rack as is dresses and that the order time for gowns was 9-12 months. My date is roughly 10 months away. I also told the stylist the other bridal shop placed me in an 8, but she would only show me the sections for size 4. When my step mother asked about looking in other size sections the stylist snapped back stating she recommends her looking in the other sections.

Beside the lovely customer service we received, the dressing room I had was absolutely disgusting. There were used tissues from I’m guessing another appt. left in the room and streaks down the wall that looked into a brown spot/stain on the floor from what looked like some attempt to wipe the walls down. So disappointing being at how amazing their instagram account looks. All in all we arrived roughly around 12:45 and were...

If I could I'd give it zero stars. Went to two proms last year mine and my boyfriends, I didn't wanna spend a lot on my dress for his prom since I'd already spent a lot on my dress for my own prom. So I went here and found a green dress that I loved and bought it, I showed it to my boyfriend and he loved it on me but didn't like the color (it was an odd color green) and it being his prom I didn't want to force him to wear a color he didn't wanna wear and he saw a picture of a different dress I'd tried on and thought it was the most gorgeous dress he'd ever seen on me. Naturally he said I didn't even have to return the green dress if it was an issue or if I couldn't in the first place but I insisted on trying, so after talking to the manager they allowed me to bring the dress back for store credit and while I was trying on other dresses THE MANAGER and the employees were all talking badly about me and my boyfriend and how I should dump him for not liking the dress and basically saying how bad of a boyfriend he is. I ignored it but could hear and see them talking about me the whole time I was trying on the gold dress to make sure it fit one more time. When I went up to make the exchange, the manager wanted me to explain what was wrong with the green dress so I explained to her and she basically bad mouthed my boyfriend to my face and told me that he was so rude and how I shouldn't be with him or listen to him. I ended up having $100 left over since the dress was cheaper than the one I returned so I told them I wouldn't be setting foot back in the store and I was gonna let my friends use my store credit and while they were in there the manager bad mouthed me and my boyfriend again to my friends. Moral of the story is this store is rude and has awful manners, don't give them your business unless you wanna be...

My family and I drove two hours away to search for prom dresses and all the stores we had visited previously had poor selection. We were about to give up hope and call it a day when we found the Gilded Gown. They were kind enough to take us in without an appointment ( thankfully there were few enough people there that they could squeeze us in ). Immediately we felt welcomed and cared for, far better than any other store we had visited before! They were very safe and cautious about Covid, which was very reassuring. They were very understanding and were not pushy at all! The amount of dresses they had for ALL sizes was amazing! Each store we had visited before had about ten or so gowns for sizes 22 or above, but this store had an entire section. Everyone was so polite and easy to work with. Both my sister and I bought our prom dresses from the Gilded Gown and can't wait for prom to show them off! They make dress shopping such a positive and vibrant experience that I am more than willing to drive the two hours or so in order to shop there again!!! I highly recommend checking out the Gilded Gown before any other store when dress shopping. Not only do they have wonderful dresses in so many sizes, but they also have a great selection of accessories and a really fun photo op that can be used for social media and it's just a great, wholesome...