Smoothie King — Restaurant in Knoxville

Please keep in mind I called at 2:37 and told them don’t rush to make it! Just put it in the freezer so it’ll stay cold. So there was no rush! So I received my order without bananas and hazelnut spread. Why?? I Called and was assured that it would be remade and corrected. Told them I paid for extra granola and extra cocoa nibs!

Guess what? got my order and it was more wrong! It had blueberries and no hazelnut spread! When I called employee S said “oh it’s several new ppl who started and it was remade the way it had been made before with the addition of bananas!” So it was wrong again, even more wrong ! I am throughly confused! This is the umpteenth time my order has been made wrong! I don’t care who is new , there should be quality checks done before smoothie bowls go out the window! How is it soup before I get home? I should just ask for a straw because it’s mush anyways!

I hate the customer service here! The employees act as if they have a chip on their shoulder! They lack empathy and the foundation of what good customer service entails ! If they’d like I love to teach you all about good customer service because the less than best customer service they give is crazy! I have literally stood at the edge of the counter waiting on an employee to acknowledge me to ask me if everything is alright? Do you not know they kept on as if they didn’t see me and then proceeded to argue with me about what I ordered when I went back to the register ! My question is am I the customer or nah? ‘Cause I thought my satisfaction was important!

Update: spoke to the manager and the condescending , rude, and disrespectful attitude is the attitude it would appear of the WHOLE TEAM! The guy told me “I would suggest you order smoothies instead of the bowls. You are the only person complaining about the bowls.” He also stated that “He could not continue remaking bowls for free.” As if I asked for a bowl to be made free! If I’m paying for my bowl to look like the picture and be made with all the things I like I'm not sure where the hostility comes from! However, it seems personal and I plan to...

UPDATE 10/25/2024 Fifth email sent with feedback…highly doubtful will receive a response.

Update 10/17/2024 Seems like the owner’s response is mere lip service - after four emails and 7 days since the incident, I have yet to receive a response! Definite case of words not matching actions. Really disappointing.

In the past, I have frequented the Farragut location but decided to go to 8515A Kingston Pike location at approximately 2p on 10/10/24. Unfortunately, I encountered extremely rude service. In short, I was attempting to use a Clipp/Local Flavor gift certificate (paid $8 for $16 worth of Smoothies) which should have entitled me to a $16 discount on my order. The person attempting to help me didn’t know what to do with the certificate and called another employee (presumably the shift manger?) who told me that I was entitled to an $8 discount. When I attempted to explain to her the way the gift certificates works and the way that it was honored correctly at the Farragut location, I was rudely informed “I do this all the time!“. After the interaction and paying $8 more than I should have, I pulled up the gift certificate and explained it to another staff member who simply informed me that “they didn’t know…” Overall, a very disappointing experience.

UPDATE 10/13/24 2 emails and 3 days later, no...

First timer, while waiting for my car to be worked on next door. I asked for a sweet cold coffee drink. Which I did get 43 minutes later, now I was waiting for the car to be done so was just sitting watching and listening. Some of the rudest people I have ever heard, these two girls were obviously short handed and busting their butts, drive thru, register and making at the speed of lightning. Now I also tipped my 30 percent on my 43 minute purchase with a smile on my face. Finding young adults that work is tough, finding them that work that hard, darn near impossible. I think your corporate should give you two a raise for putting up with those people at that pace. As a former owner I can tell you I never would have let my people get that swamped without helping, and never talked down too. But you kept your smile, said you were sorry, no excuses. I left just as somebody came to help out, hope it got better...