lululemon — Attraction in Lake Forest

The man at the register was very rude, had a bad attitude , and was simply unfit to work customer service. This is the worst customer service I have experienced especially at Lululemon since I'm a long time customer. I didn't want to think that this treatment was racial in any form however after looking at the bad reviews this goes to prove that this store has a culture which is to have a demeaning approach towards anyone that doesn't fit the demographic for the area. The person that assisted me was also a minority but he complied with the stores expectation which is clearly to belittle minorities. I was disgusted by his approach, he never once listened or acknowledged any of the requests I had and was very negative and rude since the second I walked in the store. His behavior will not go unnoticed and I have made sure to escalate the situation to the highest level. The fact that this is an ongoing problem at this store and no one has gotten repramanded for the abuse that customers receive is not ok. In addition, he had the audacity to deny me a military discount, even after I showed him my ID and my Lululemon profile showing him that it's...

I had the kindest woman helping me at the register when I walked in - I didn't catch her name - and then this other woman, that I am assuming is the store manager or lead, pushed her off the register and took charge (she wasn't needed). This lead woman was terrible.... unhelpful, unwilling and rude - dark long hair, probably early 60s. I really couldn't tell you the last time I was treated so poorly in a store. I couldn't get a word in with her just yelling "we can't do anything, nope nothing, nothing we can do, can't touch it, not a thing". If you can't provide customer service, don't be in the industry.

I'm late returning items by 10 days - I have all the excuses in the world, but it's my fault, I get it...but at least act like you'll work with me or just be nice about it. I wasn't ugly, you...

The worst lululemon experience I’ve ever had. I hope the distract manager sees this & does something about getting better employees. Fitting girl told me what I wanted was completely sold out online (she “checked” pretty quickly) yet the lady at the register says they do have it & she was ordering it for me but then became very rude giving me a lot “I don’t know” answer. She seemed like an assistant manager, either way, as an employee, you should know these basic questions or could call someone and ask if they know, you know to give someone better customer service. Seriously don’t come in here if you’re colored skin & don’t have that “look” of a lake forester. I rather drive an hour away to Schaumburg for...