CubeSmart Self Storage — Attraction in Lakewood

I signed up for a storage unit online and it seemed like it was going to be easy to access it and move in on the same day. I loaded up my car with my items to store and arrived to the facility. The map that came with the instruction email was a little confusing but I eventually found the door for the "D" upstairs units after looping around a couple of times. The "D" door required a passcode that was not indicated in the instruction email so I could not get in. I went to the office and nobody was there during what they said were business hours. I also called the phone number in my instructions for assistance and nobody was available to answer. The fright elevator I saw was bolted shut so I'm not sure how I would have gotten my items up the stairs to my unit even if I was able to open the door.

I had to turn around and take my items right back home. I called corporate customer service and all they could do was open a case on my behalf with the local store. I was told I would receive a phone call from them within 48 hours. All I received was an email with a survey to fill out to "let them know how they did" so I can only assume my unit was cancelled even though nothing else indicated that it was.

I don't usually take the time to fill out these kinds of reviews but my experience was really frustrating. I ended up renting with another company who answered my phone call right away, answered all my questions, and was available in person to show me...

NOTE: Although they left a comment saying to email them to resolve this, they never responded to my email. All for show!

Review: Completely screwed me. Never use this facility.

The little property I had left to start over with was stored here, and ravaged by rats which were able to enter through poor insulation in the corner of the unit. A sectional couch which cost over $1,200 was covered in rat feces and had been torn, likely for the rats to live inside. Other furniture was significantly damaged, drawers filled with rat droppings.

My moving crew became ill because rat turds are toxic to be around. To make matters worse, CubeSmart sells a protection plan, which I paid monthly for, for some reason. THIS IS A SCAM. It covers a sonic boom(?) but NOT rodents. They hide it in the fine print. My claim was denied.

When I notified the staff about this infestation, they were not interested in seeing the damage. No level of concern, just casually gave me a brochure for the claim they likely knew I'd be denied for.

This CubeSmart location has made the last week of my life a living hell, and cost me thousands. What happened to businesses...

They do not answer their phone even during business hours. They don't respond to emails sent to their store email unless emailed multiple times. They don't make sure the doors to the units are all fully functional and then when you ask for help on those occasions, only one person was willing to help. Another time a man working there was unwilling to help and was extremely rude and condescending to me and my boyfriend saying repeatedly "Type the code!" It was only when I interrupted his rude robotic command to tell them the same thing happened the other day and the woman working then went inside to unlock it for us, that he finally walked out of the office to address it. I told him there was no reason to be disrespectful to me and even worse he denied being disrespectful to me. Worst customer service experience I've ever had in my life. As someone who has worked in customer service for over 16 years, there is no reason ever to treat a customer like that and refuse to do your job and assist them! This person should not be working in a customer-facing role if they cannot handle being a halfway decent human being toward...